Course Coordinator

1 month ago

London, Greater London, United Kingdom JR United Kingdom Full time
Course AdministratorStunning offices This is full time office based 9-5.Varied interesting role
  • Lots of career progressionIn this function, you will support the Course Service Manager with delivery of all in company courses.
Provide stong administrative support to in-company programme clients throughout the journey. Maintain and drive excellence, supporting course leaders and delegates to ensure a world-class experience.

Key Duties and ResponsibilitiesResponding to queries and manage the main inboxLiaise with external trainers to organise and plan the delivery of coursesEnsure client customers receive a premium level of service through regular engagement and onboarding calls.

Ensure the smooth delivery of courses, managing the enrolment, transfers, and cancellations of delegates, providing joining instructionsInvoicing for courses and expenses as well as dealing with client/customer paymentsManage course evaluations for all In-Company courses, monitoring quality and providing regular reports as requiredManage customer support queries received by phone and shared mailboxesIdentify ways to Improve the service level for the client at each step of the journeyCapture all client information on the crm, maintaining excellent hygieneEnsure all course materials are correct and delivered to the right location in a timely mannerLiase with finance when necessarySupport of resourcing requestsRoom set up for in-company clientsQualifications & ExperienceExperience of working in a client facing role(s)Experience in operational roles and managing multiple projects, ideally within the training industry.

The ability to prioritise and manage several tasks and systems simultaneouslyStrong interpersonal skills – able to collaborate and engage with wide variety of stakeholdersConfident using all Microsoft Office applications including Word, Excel and Power pointThe ability to work confidently with clients at senior levelGood working knowledge of CRM systems

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