Windows Engineer

1 month ago

Manchester, United Kingdom ANS Full time
The role

As a Windows Engineer for our SMB Windows Support Team, you will play a pivotal role in providing advanced technical expertise to maintain a high level of support service. You will contribute to the professional growth of team members, and optimize processes for improved efficiency and customer satisfaction. Our Windows Engineers are responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience, where all members of the team work together to maintain SLAs and KPIs.

What will I be doing?
Delivering unparalleled customer service and advice to our customers via calls and tickets in line with defined SLAs and KPIsHelping with the setup, configuration, and support of Windows-based customer solutions across our dedicated, private and public cloud platformsContributing to the maintenance and development of customer solutions, including consulting them on how we can best improve their technical environmentsInnovating and aiding in the development of new and improved processes and productsDeveloping your expertise in the vast suite of technologies we work with and contributing to our internal knowledge documentation
What will I bring to the role?
Demonstrated expertise in Windows system administration and support, showcasing a deep understanding of Windows environments, configurations, and troubleshootingDemonstrated adaptability to evolving technical landscapes and a proactive approach to adopting new technologies and methodologiesStrong communication skills, both written and verbal, enabling you to convey technical information clearly to team members and stakeholdersExcellent problem-solving skills, allowing you to analyse complex issues, identify root causes, and implement effective solutionsA customer-centric mindset with a commitment to delivering high-quality support services and ensuring customer satisfactionExperience in assessing and optimizing support processes to improve efficiency and enhance the overall performance of the teamWindows Server Administration Certifications, MCSA, MCSE, AZ-103/4, AZ-800 are all beneficial
Note: This role will require the flexibility to work in shift patterns, with occasional weekend work.

Why work for ANS?

At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative - and we do it like no other. We invest in our people. In training, development, health and more - we give you the benefits and flexibility to maintain a happy work-life balance.

We're proud of the inclusive, fun, dynamic environment we've created. It's a safe space that works for all. You don't have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.

What's in it for you?

With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.

Company benefits
As standard: 25 days' holiday, plus you can buy up to 5 more daysA little extra: we'll give you your birthday off, and an extra celebration day for whatever you want Tying the knot? You get 5 days' additional holiday in the year you get married. Oh, and 5 volunteer daysPrivate health insurancePension contribution match and 4 x life assuranceFlexible working and work from anywhere for up to 30 days per year (some exceptions)Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full payCompany social events - get ready for a jam-packed calendarElectric car scheme12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

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