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Network Services Engineer

4 months ago

North Yorkshire, United Kingdom Investigo Full time

Network Services Engineer - Unified Communications

Contract: 6 Months

IR35: Inside IR35

Daily Rates: Competitive

York- Hybrid

In this role you will be responsible for helping to delivery a world class IT network management services across the customer network.

You will be involved in the end-to-end delivery and performance of the customer facing network services such as Unified Communications, Telephony, Mobile Services and Video Conferencing.

Key Responsibilities:

  • Ensure effective operation of the IT customer network, including but not limited to:
    • Site Connectivity.
    • Secure Wi-Fi (Site).
    • Web Security (in part).
    • Unified Communication including meeting rooms, video conferencing, telephony (telephony systems, fixed line, VGN) & mobile.
    • Mobile Device Management (MDM).
    • Internet and VPN Service.
    • IT Disaster Recovery.
  • Ensure all relevant customer network hardware, software/firmware is within supported life. Work with vendors to obtain, schedule and implement updates.
  • Review and respond to out of hours critical incidents


Knowledge and experience:

  • Day to day operational performance of the UC network to agreed SLAs and KPIs.
  • Changes to the UC network to meet ongoing business demands.
  • Delivering continuous service improvement
  • Emergency response to critical incidents.
  • Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN.
  • Experience of running network security.
  • Proven technical experience of local area networks, internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software.
  • Experience of working with third party providers of network services.
  • Unified communications solution delivery and support.
  • Delivering/supporting fixed line and NGN/VGN services.
  • Delivering mobile technology (hardware and services).
  • Video conferencing solution architecture and delivery.
  • Experience of delivering rapid deployment connectivity solutions into challenging geographical locations.
  • Experience of running an MDM solution.
  • Technical knowledge of customer network systems.
  • Technical knowledge of both an on premise and cloud Windows environment.