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Referral, Assessment and Voids Officer

1 month ago

Catford, Greater London, United Kingdom Venn Group Full time

Permanent Referral, Assessment and Voids Officer

Agency Ref: 75347

A values driven and non-profit Supported Housing provider are currently recruiting for a Referral, Assessment and Voids Officer to join their motivated team in South-East London on a Permanent basis.

Location: Lewisham, office based

Hours: Monday to Friday, 9:00am – 5:30pm. Flexitime is available

Salary: Up to £39K per annum

Main responsibilities of the role:


• Responsible for marketing vacancies, new provisions and develop positive and strong relationships with all referring agents


• Arrange and carry out viewings of vacant rooms with prospective clients, their families, advocates and other professionals


• Process referrals and conduct pre-placement eligibility assessments


• Complete the Admissions Assessment Report and Placement Packs for each tenant


• Clearly assess and establish referred client's symptoms, triggers, needs, any safety implications and financial capacity


• Accurately record resident Supported Housing Client Form on Locata


• Fill all the occupancies and ensure minimal voids loss


• Submit void analysis and meet with the Manager to regularly update


• Arrange and attend regular meetings with the Accommodation Managers


• Complete exit interview with clients and analyse them on a 6 monthly basis

Essential Requirements:


• Good standard of general education is essential and an Undergraduate Degree in a relevant field would be ideal


• Previous experience of making referrals and assessments


• An understanding of the needs of tenants living in specialist supported accommodation in respect of mental health

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