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Sales Assistant 12

3 months ago

York, York City, United Kingdom MCARTHURGLEN Full time
The sales assistant will be responsible for increasing sales by maximising every customer opportunity. To consistently offer the very best personal service to each and every customer and to increase customer loyalty through world class service.

Strategic and Operating Skills

Is able use all the technical equipment and IT systems to the required standard Can understand and implement the visual merchandising and brand standards consistently Can use their initiative to make appropriate decisions which are right for the business and the customer Ensure adherence to company health & safety guidelines Adhere to Company administration procedures and practices Process deliveries and transfers quickly and efficiently Demonstrates loss prevention awareness Energy and drive

Can hit their personal sales targets through effective selling skills Is self-motivated and engaged in all aspects of their role maintaining a high level of energy at all times Personal and Interpersonal Skills

Demonstrates open, friendly and positive body language at all times Can build long term relationships with customers Approach and engage every customer with warmth and sincerity Uses active listening skills to understand the customer's needs to assist with their purchases using specialist product knowledge All service points, fitting rooms and tills must attain highest levels of customer interaction Close sales using the most suitable closing techniques, take payment and wrap goods Manage customer objections and returns successfully and escalate important issues to the manager on duty Introduce customers to all multi-channel services Capture customer data in order to future proof the business Behaves in a way that reflects and upholds the company's core values Adheres to company policy and procedures around time and attendance and demonstrates flexibility to meet the needs of the business as required Take responsibility for personal development and actively seek opportunities to improve Reflects the brand image through their personal style by wearing Tog clothing in an appropriate way and maintaining high standards of personal grooming To carry out any other reasonable duties as may be required Performance Criteria

Personal Time and attendance Individual Sales Per Hour Feefo / Customer Feedback Store KPI's: Stock loss % / compliance audit / Conversion / ATV Salary: over 21)