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Dispatch Coordinator
3 months ago
What you will do The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments.
Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What we offerCompetitive salary25 days holidays + Bank Holidays and sick payComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security productsExtensive product and on the job/cross training opportunities with outstanding resources availableEncouraging and collaborative team environmentCareer development through various career ladders including Customer ServiceDedication to safety through our Zero Harm policyAccess to business resource groupsTraining on our company valuesHow you will do it Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all workMaximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead timesOrdering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customerSupport in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
What we look for Required Customer Service experienceComputer literatePreferredScheduling / planning experienceIndustry experience#LI-MS2#LI-Onsite