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Operational Support Team Leader

4 months ago

Coventry City Wide, United Kingdom Coventry City Council Full time

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families As a 'Good' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.

In our Professional Support Service, you'll play a vital role, supporting Children's Services on an administrative basis, you'll contribute significantly to Children's Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

  • Open and fair: We are fair, open, and transparent.
  • Nurture and develop: We help and encourage everyone to be their best and do their best.
  • Engage and empower: We talk and listen to others, working together as one.
  • Create and innovate: We embrace new ways of working to continuously improve.
  • Own and be accountable: We work together to deliver the best services for our residents.
  • Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?

Come and join us and be part of the Professional Support Service's journey. We are a team that works with colleagues at all levels across Children's Services to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.

This role is for a Team Leader in the Professional Support Service covering the 8 Family Hubs, that are based City wide. It is a fast paced, energetic and exciting area to work in, where you will be part of a close-knit team ensuring the very start of the child's journey within Early Help is the best it can be. You will provide management oversight to the team and promote a positive working culture where Children and families are at the heart of everything we do.

In this role you will work closely with the Operational Support Manager and be responsible for leading a team of Professional Support Staff, including daily allocation of work, having oversight and line management of some of the Operational Support Assistants in family hubs city wide, covering reception points at hubs and phone calls when required, performance management and development of staff within a busy team.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who:

  • Is a self-starter
  • Has strong organisational and people management skills
  • Thrives in a busy and diverse environment, with an ability to multi-task
  • Is able to problem solve and use their own initiative
  • Has great attention to detail along with excellent communication skills

Does this sound like you? Then we want to hear from you Contact us for an informal discussion about the role on or

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date: 18th June 2024.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit