Customer Assistant

3 weeks ago

Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

Summary

Cafe Customer Assistant

All the details

The work pattern for this vacancy is:

Sunday 10:00 - 17:00
Monday 10:00 - 18:00

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well - on the shop floor and at service points
  • Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it'sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

  • Customer Assistant

    4 days ago

    Oxford, Oxfordshire, United Kingdom Vue Full time

    THE TRAILER – THE ROLE We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Oxford. Vue Oxford is a modern 9 screen multiplex cinema, based within the Ozone Leisure Park. We are located next door to Oxford United FC and the Kassam Conference & Events Centre. It is advantageous if you are...

  • Customer Assistant

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsThe work pattern for this vacancy is: Thursday 10:00 - 18:00Saturday 10:00 - 18:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsThe work pattern for this vacancy is: Thursday 10:00 - 18:00Saturday 10:00 - 18:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes...

  • Customer Assistant

    3 days ago

    Oxford, Oxfordshire, United Kingdom M&S Full time

    Key AccountabilitiesCustomer AssistantKey CapabilitiesWorking PatternWeek 1 & 2Sunday Monday Tuesday Wednesday Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in...

  • Customer Service Assistant

    3 days ago

    Oxford, Oxfordshire, United Kingdom Gather & Gather Full time

    £10.50 per hourOxford:At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Customer Service Assistant at OBU Headington Cafe...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:Sunday 13:00 - 17:00Wednesday 16:00 - 20:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Tuesday 21:00-07:30Wednesday 21:00-07:30Thursday 21:00-07:30Friday 21:00-08:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Tuesday 22:00-06:00Wednesday 22:00-06:00Thursday 22:00-06:00Friday 22:00-06:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    1 month ago

    Oxford, Oxfordshire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:Sunday 13:00 - 17:00Wednesday 16:00 - 20:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key...

  • Customer Assistant

    1 month ago

    Oxford, Oxfordshire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:Sunday 11:00 - 15:00Monday 16:00 - 20:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern Sunday: 11:00-19:00Wednesday: 14:00-22:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern Sunday: 11:00-19:00Wednesday: 14:00-22:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Tuesday 22:00-06:00Wednesday 22:00-06:00Thursday 22:00-06:00Friday 22:00-06:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom MARKS&SPENCER Full time

    Work Pattern:Sunday 11:00 - 15:00Monday 16:00 - 20:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy.Week 1:Monday 16:00-20:00Tuesday 16:00-20:00Wednesday 16:00-20:00Saturday 16:00-20:00 Week 2:Monday 16:00-20:00Wednesday 16:00-20:00Friday 16:00-20:00Saturday 16:00-20:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Week 1:Sunday 12:00-16:00Monday 16:00-20:00Wednesday 16:00-20:00 Week 2:Sunday 12:00-16:00Tuesday 16:00-20:00Thursday 16:00-20:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy.Week 1:Sunday 12:00-16:00Monday 16:00-20:00Wednesday 16:00-20:00Week 2:Sunday 12:00-16:00Tuesday 16:00-20:00Thursday 16:00-20:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy.Week 1:Sunday 12:00-16:00Monday 16:00-20:00Wednesday 16:00-20:00Week 2:Sunday 12:00-16:00Tuesday 16:00-20:00Thursday 16:00-20:00PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern vacancy. Week 1:Monday 16:00-20:00Thursday 16:00-20:00Saturday 08:00-17:00 Week 2:Tuesday 16:00-20:00Thursday 16:00-20:00Saturday 08:00-17:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern:Monday - 15:30 - 23:30Saturday - 15:30 - 23:30Sunday - 13:00 - 21:00 Under 18 disclaimer This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace....