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Customer Support Admin

3 months ago

Blackburn, Blackburn with Darwen, United Kingdom Office Angels Full time

Job Title: Customer Service Admin

Are you looking for an exciting opportunity to showcase your excellent customer service skills? Do you thrive in a fast-paced environment where you can work on your own initiative and as part of a growing dynamic team? We have the perfect role for you

We are currently seeking a skilled and enthusiastic Customer Service Admin to join a leading company. This is a temporary position with the view of going permanent after 12 weeks. You will be responsible for providing exceptional customer service and administrative support to their team. The rate of pay is 11.44 per hour.

Responsibilities:

  • Handle incoming customer inquiries via phone
  • Make outbound calls to follow up with potential customers
  • Assist customers with product or service-related questions and provide appropriate solutions
  • Maintain customer records and update databases with relevant information
  • Collaborate with the team to resolve customer issues and escalate concerns when necessary
  • Multitask efficiently to handle a high volume of customer interactions, maintaining a positive and friendly demeanour at all times
  • To always ensure a strong and positive customer experience

Requirements:

  • Strong work ethic and a genuine passion for delivering outstanding customer service
  • Confident and professional communication skills, both verbal and written
  • Proven ability to handle customer inquiries with patience, empathy, and problem-solving skills
  • Ability to work on your own initiative and prioritise tasks effectively in a fast-paced environment
  • Excellent multitasking skills and ability to adapt to changing priorities
  • Strong computer skills, including proficiency in Microsoft Office Suite and CRM software

Benefits of Temping with Office Angels:

  • Weekly pay for added financial convenience
  • Enjoy 28 days of paid annual leave based on a weekly accrual
  • Access to discount vouchers with numerous high street brands
  • Eye care vouchers and contribution towards glasses for VDU purposes
  • Support from our team to aid in finding permanent work and expert interview guidance
  • Pension scheme options with employer contributions
  • Statutory Sick Pay in case you find yourself under the weather
  • Access to our assistance programme offering free, confidential, and independent advice on various issues including grief, stress, and legal matters
  • Exciting opportunities for career growth within our sister businesses, which cover multiple sectors and specialisms

This is a fantastic opportunity to join a dynamic and growing organisation. You will have the chance to make a significant impact on their team and contribute to their continued success.

If you are a motivated individual with a passion for providing exceptional customer service, then we want to hear from you Apply now or send you CV to (url removed) to join our client's team as a Customer Service Admin. Don't miss out on this exciting opportunity to take your career to the next level.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.