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Area Manager
3 months ago
Hours of Work: 37.5 hours per week, Monday - Friday 09:00-17:00 with some flexibility
Purpose of Role:
To be responsible for the day-to-day operations of the area, ensuring that Service Managers provide a consistently high standard of service delivery across all schemes in line with policy and procedure. To act as the main link between services in the area and external partners, working closely with all stakeholders to help solidify and further develop the organisation's reputation, ensuring that the area is working in line with the organisation's key business aims.
Main Duties and Responsibilities:
- To oversee the efficient day-to-day operations of the area, supporting Service Managers in ensuring that contract requirements and KPIs are met, that Wallich policies and procedures are followed, including, but not limited to, in relation to People & Talent and Health & Safety matters, that quality, financial and contractual targets are met, and that Service Managers are kept up to date with all local and national legislation and regulations for Homelessness and any other relevant issues, e.g. Mental Health, Substance Misuse, Children's Act, Domestic Abuse, etc.
- To ensure that service user's needs are met across all services through the consistent application of The Wallich's model of support, ensuring that service users are provided with an equality of opportunity to participate, express their views and ensure their views receive appropriate consideration, and that the quality of service delivered meets or exceeds the standards as set out in the organisational service standard document.
- To support Service Managers in ensuring that across the area sufficient staff are recruited and trained, including through receiving both an organisational and local induction, and supported to enable them to deliver their roles in line with Wallich policies and procedures, whilst ensuring that all staff across the area are receiving and appropriately responding to organisational communications and updates.
- To act as the organisation's first point of contact with relevant Local Authorities on all matters relating to service delivery within the area, always forging and maintaining good working relationships, whilst also acting as the local organisational representative on joint working forums, such as, but not limited to, SP Homeless Forums, Provider Forums, Cell meetings, Financial Inclusion meetings and Housing First Networks.
- To work closely with the Income Generation team with fundraising for the area, with particular focus on, but not limited to, the Housing Support Grant, and with Trust and Grant applications.
- To respond to operational 'emergencies' that require managements input at a level higher than it would be appropriate for a Service Manager to respond to, including but not limited to complex safeguarding matters, or serious incidents involving staff or service users.
- To support ensuring financial viability across the area in line with organisational targets, through the control of voids and through ensuring that the use of temporary labour is kept to a minimum, whilst also taking other action as required to avoid projects within the area from running at a deficit.
- To support senior managers in commissioning and in developing new opportunities and growing existing projects, and in general providing support to senior managers and peers in operational matters across the area, whilst taking the local lead in gathering intelligence and implementing any new services.
- To have oversight across the area to ensure that all services are producing performance management data, reports and KPI's as required for stakeholders, whilst maintaining oversight that managers are ensuring their services are using and utilising information systems to a high standard, allowing for accurate auditing of these and financial administrative processes, whilst undertaking any other administrative duties in line with the need of the role.
- To work closely with peers at the same grade, to gather and build a degree of understanding of operational needs and pressures across the organisation, to allow for close working between areas and for cover to be in place at this grade during periods of absence, ensuring there is a consistency in approach and direction across all operational areas of The Wallich and so that there is no undue disruption caused by the absence of any one person.
- To deputise for the Strategic Operational Lead and other Area Managers when required.
