Programme Officer

Job description

King's Foundations provides year-round and summer programmes to international students who aim to progress onto King's College London Undergraduate and Postgraduate programmes. There are various Professional Services teams who work closely with teaching staff across the portfolio of programmes to provide administrative support including the Programmes, Student Experience, Quality Assurance, Technology Enhanced Learning (TEL) and Business Support teams.

The Programmes Officer (Academic Skills) works alongside the other members of the Programmes team to support the Academic Skills provision, providing front-line support to students and academic staff in a seamless and effective manner. They are responsible for essential work supporting the delivery of the General and Integrated Academic Skills provision (including timetabled classes, 1-2-1 appointments and workshops), helping to ensure that these run efficiently and effectively.

The Programmes Officer (Academic Skills) should have strong communication skills, a proactive approach and a keen eye for accuracy and detail in order to deliver an excellent student and staff experience.

The role is primarily based at Bush House on the King's Strand Campus, although you may be required to travel to other campuses on occasion. King's College London operate a hybrid working programme with a minimum of 40-60% time spent on campus. Additionally, there are periods which will be difficult to take leave throughout the year although we have procedures that aim to allow staff to take leave on a fair basis.

This post will be offered on an indefinite contract. This is a full-time post (35 hours)- 100% full time equivalent

Key responsibilities

• Provide front-line support to students and staff through the Academic Skills inbox. Ensure enquiries related to the General and Integrated Academic Skills provision are responded to as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating to the Academic Skills Coordinator/tutors/line manager when required.
  
• Support the timetabling, teaching, attendance monitoring and online (website and VLE) provision for the Academic Skills support and teaching. To use systems and databases accordingly, and in accordance with best practice.
  
• Ensure consistency of service and data, identifying and resolving issues according to changing priorities.
  
• Actively participate in the development and improvement of processes to support students and academic staff, by identifying and suggesting service improvements based on stakeholder feedback.
  
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
  
• Work flexibly as part of a team, supporting others in times of high-volume activity, supporting the training and development of new staff members.
  
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge, and reflecting on own performance.
  
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of information and subject access requests.
  
• To provide support to the Programmes Team in the provision of Reception cover, and administrative support to the other KF programmes when it is needed.
  
• Carry out other reasonable responsibilities commensurate with the grading of the post as required.
  
  The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
  
  

  Skills, knowledge, and experience
  
  

  Essential criteria
  
  

  1. Excellent time management and organisational skills. An ability to work under pressure to complete a range of competing priorities, with tight deadlines
  
  

  2. Excellent written and oral communication skills including the ability to draft documents/correspondence autonomously to a broad range of audiences
  
  

  3. Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner
  
  

  4. Strong numeracy skills and ability to analyse complex numerical data (e.g. assessment marksheets)
  
  

  5. Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Experience in the use of databases
  
  

  6. Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner, with a commitment to personal accountability and continuous improvement
  
  

  7. A methodical but flexible approach to work, maintaining a high level of accuracy, even when working under pressure
  
  

  8. An ability to work proactively, both independently and collaboratively as part of a team
  
  

  9. A commitment to equality and diversity in the workplace
  
  

  Desirable criteria
  
  

  1. Degree level or equivalent qualification or experience
  
  

  2. Experience of using virtual learning environments
  
  

  Further information
  
  

  About King's Centre for International Education and Languages
  
  

  King's Centre for International Education and Languages a new, cross-cutting Centre designed to widen the educational reach of King's. It brings together three existing areas: King's Foundations, Summer Programmes, and King's Language Centre. This brings together international pathway provision, pre sessional programmes, pre-UG summer courses, UG summer modules, UG language modules, bespoke language programmes for the community and our partners and academic skills provision for all King's students.
  
  

  Each of these areas are well established, respected and recognised within and beyond the King's community. The Centre is focused on enabling collaboration between the three departments to further advance our work in promoting educational excellence and supporting and enhancing the student experience. The Centre has significant expertise in International Education and makes a significant contribution to the rich and diverse make-up of the King's student body.
  
  

  **About King's Foundations **
  
  

  King's Foundations is a leading centre for English for Academic Purposes (EAP) and pathway education across the HE sector, accredited by the British Council. As one of the largest providers of pathway education, we welcome over 2,500 students each year across our King's International Foundation Programmes and our range of Pre-sessional Programmes, with programmes offered online, on campus and in a blended way. We also offer a range of short courses with partners and support all King's students through contributing to a range of co-curricular academic skills and language development courses.
  
  

  Our mission is to support a diverse group of learners to achieve their potential at King's, supporting students to become independent and inquisitive learners. King's Foundations is home to approximately 80 permanent staff, growing to around 150 during our busy summer months. We champion a forward-thinking approach to education and take a digitally-enabled approach across all aspects of education. Over the last 6 years, the department has seen significant planned growth in support of King's Vision 2029, with annual income of over £20m.