Credit Specialist

3 weeks ago

Chester, Cheshire, United Kingdom Cpl Full time

Collections Specialist

Location: Northwich (Hybrid Working)

Duration: 6 months (Likely to be extended)

Pay rate: £13.33 per hour PAYE

Job Minimum Requirements:

Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections. Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues. Operates a personal computer and appropriate software packages or its equivalent.

Primary Objectives:


• To recover all funds invoiced to clients within the terms and conditions set and within the boundaries of the policies set by the company and within the law of the land.


• To reduce the DSO and aging provisions in place to optimise cash flow and profit for each entity within your remit.


• Manage the reduction and allocation of payment and credit notes on ledgers.


• To effectively manage the sales ledgers under specific market, following the processes in place. Achieve cash targets and aging charges reduction as set for each month.


• Provide forecasts as required; Report on monthly progress on activity and to highlight areas of concern within to the collection manager.


• Aid where required for the Collection Manager

Objectives:


• In collaboration with field Associate may act as an additional contact to client.


• In collaboration with field Associate may negotiation settlements with client.


• Consult with customers to resolve complaints.


• Consult with customers to verify financial and credit transactions


• Assists in financial analysis of credit data and financial statements to determine the degree of risk involved and extend credit facilities according.


• Assist in the assessment and decision making on release of orders on delinquent or disputed accounts.


• Legal review of delinquent accounts


• Processing of court papers and documentation within the UK Court system.

System / Process Tasks:


• Incoming / Outgoing calls – Communication with customer, sales teams and management


• Incoming/ Outgoing Emails – Communication with customer, sales teams and management


• Maintain good standards of system operation & data quality


• Maintain accounts within both the Sap and GetPaid systems.


• Identify and highlighting and escalate disputed invoices to dispute resolution team


• To drive resolution of disputes in a timely manor


• To manage disputes from within GetPaid system


• To manage notes and chasing records thought the GetPaid system


• Highlight allocation requirements to AR team


• Request refunds in accordance with company policy.


• Request write offs, when debt becomes unrecoverable.


• Request write backs in accordance with company policy.


• Request Remits for payments received


• Provide Copy documents


• Forecasting


• Account Trouble shooting

Candidate requirements:


• Is required to have basic working knowledge of Microsoft Office, including Excel, Word and outlook.


• Is required to have a standard efficiency with Numeracy and English Literacy.


• Is required to have an aptitude toward credit management.

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