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Customer Tariff Specialist

4 months ago

Devon, United Kingdom South West Water Full time
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Are you passionate about embracing company values and delivering consistently excellent service to customers? Do you want to join an established company that prides itself on the loyalty and trust of its customers?

We currently have an opportunity for a Customer Tariff Specialist to join our team based in Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of circa £25,000 per annum plus excellent benefits.

About the role

As our Customer Tariff Specialist will provide high quality customer service to South West Water, Bournemouth Water and Bristol Water household customers in accordance with business priorities and targets, with a specific focus on customer contacts regarding £50 Government Contribution (GC50) and Progressive Charging trials.

You will become a subject matter expert in the policy and application of GC50 and our innovative Progressive Charging trials, engaging with customers and managing their queries and concerns to resolution across all channels, ensuring that tariff application and billing is seamless as well as supporting analysis and audit preparation.

This role is critical in ensuring that the £50 Government Contribution is applied and so that Progressive Tariffs are trailed and tested so that should these be successful they can be rolled out across our region at scale, as committed within our Business Plan to 2030 and to the benefit of our customers.

What you'll be doing:
  • Managing and resolving customers queries and concerns through to resolution in respect of all non standard tariff contacts.
  • Be a subject matter expert providing support to colleagues across the business to build understanding
  • Adhering to the application of relevant governance relating to policy, procedure or financial management
  • Data input, preparation and reconciliation across a number of systems to ensure accurate customer bills and statements.
  • Support audit processes and data provision.
    What we are looking for:
    • Minimum of GCSE Grade C in English and Maths
    • Experience of existing systems, tariffs and policies preferred.
    • Excellent time management and prioritisation skills
    • Skilled in Microsoft Office Excel, other Microsoft applications and relevant software
    • Excellent organisational, numeracy and communication skills both verbal and written
    • Able to work accurately, prioritise work and manage time effectively.
    • Ability to constructively challenge accepted thinking and methods
      What's in it for you:

      * We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:

      Generous holiday allowance plus bank holidaysA discretionary BonusCompetitive Contributory PensionShare-save SchemeVarious health benefitsWellbeing support programmesA range of Group DiscountsCycle to Work SchemeFinancial support servicesAnd plenty more

      Closing Date: Tuesday 7th May 2024

      Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

      Our core values which are essential to our success are:

      Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

      Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

      Be the Future - Embrace change. Drive Progress. Own the challenge.