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Customer Support Assistant Apprentice
3 months ago
Libraries & Academic Enhancement
Location: Medway Campus
Salary: £20,948 per annum (Pro Rata)
Closing Date: Monday 19 August 2024
Reference: 4683
This role is based within the Drill Hall Library on the Medway campus, Chatham in Kent.
The Drill Hall Library is a unique and major facility providing an integrated library and IT service to staff and students of the Universities at Medway, comprised of the Universities of Greenwich, Kent and Canterbury Christ Church at their shared Medway Campus.
It houses an extensive multi-disciplinary collection and provides a wide range of services, including a wide range of study spaces and training facilities, as well as a cafeteria. Information technology is used extensively to support delivery of all the Drill Hall Library Services.
This is an apprenticeship role leading to a level 3 qualification (A-level equivalent). The staff member will collaborate with experienced colleagues to gain in-depth understanding and experience of customer support within an academic library.
Working on the library floors, the Customer Support apprentice is a campus-based post that provides help, support and advice for library users; this role requires strong communication and conflict resolution abilities, confidence in enforcing library rules while maintaining a courteous attitude, good observation skills to identify potential study disruptions and a commitment to foster a productive academic study environment.
The post-holder will provide a welcoming and efficient service to students and visitors, creating a positive impression of Drill Hall Library. They will effectively and proactively manage challenging behaviours and situations, in a calm and professional manner, ensuring the library environment is conducive to study and learning.
Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich and information on the university's working principles: Working Principles and Guidelines | Documents | University of Greenwich
How to Apply: Please click on the apply link: APPLY
Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application.
We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.
We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.
We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.
We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.
We are making significant strides to understand and continuously improve our employees' experience and we are committed to implementing progressive diversity talent management.
