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AM Support Clerk
4 months ago
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.
SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the job
To provide a high level of service and support to the Regional Manager team, ensuring that the station rosters are produced efficiently.
To promote excellent service to both internal and external customers, maintaining high standards of courtesy and service.
Your main responsibilities will be:
- Produce Plantrack rosters on time and within budgeted requirements.
- Answer enquires as necessary, providing proactive information to staff to ensureeveryone is aware of what is happening within your area.
- Ensure that the cleaning standards are maintained to the highest of standards atall times whilst you are on duty.
- Ensure currency of all Rules, Notices and Retail circulars and publications, whichmay affect your working environment or product knowledge.
- Check equipment, cleanliness and general environment of station and take actionby correcting or reporting any faults and maintaining written records.
- Ensure all the clerical and data inputting duties undertaken are carried out in atimely manner to ensure and maximise efficiency across the station(s) within yourcontrol.
- Attend all training events as designated by the company to assist your delivery withproviding excellent customer service.
- Additional tasks as specified by the station management team applicable to the role.
As a minimum, you will need to have:
- Resilience and the ability to cope in a pressured environment
- Very good communication skills
- Good general standard of education.
- Good level of numeracy
- IT literate
Working pattern
Working an average of 37 hours per week over 5 days
Monday to Friday office hours (may include weekend work if there are business needs)
The Reward
In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme
We all belong at SWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
