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Line Cleaner RO2
4 months ago
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.
SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the job
The holder of this post is responsible for cleaning and presentation of stations, ensuring stations are clean and presented to the highest standard across your designated region of stations.
To provide a safe environment whilst delivering excellent customer service at all times.
Ensuring cleaning duties are carried out in accordance with Stations Standards and any local instructions.
You will use only approved equipment, chemicals and wear the appropriate personal
protective equipment in accordance with the Control of Substances Hazardous to Health Regulations (COSHH).
Your main responsibilities will be:
- Ensure your personal safety and that of others, including that of visitors and contractors at all times.
- Provide a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained to a high standard.
- Assist traincrew and station staff in undertaking emergency procedures and evacuation procedures when required.
- Provide a safe, courteous and helpful service at all times. 2 Regional Managers Station Managers RO2 Line Cleaners
- Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation.
- To assist customers as appropriate, especially those with special needs or at times of service disruption.
- Provide managers and supervisors with proactive information that delivers higher and improved cleanliness standards.
- Undertake cleaning of biological hazards.
- Observe COSHH Regulations in place.
- Complete paperwork as required, detailing and signing for all work carried out.
- Dispose of waste, including bio-waste and sharps in accordance with local instructions.
- Advise Manager of any problems or defects identified.
- To undertake additional tasks as required by the local manager applicable to the role.
- Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
As a minimum, you will need to have:
- Good verbal communication skills
- Good interpersonal skills
- Resilience
- Strong customer focus
Working pattern
Working an average of 20 hours per week over 5 days
Monday to Friday
06:00 - 10:00
Please note that this role requires you to be available to work at various stations in the region
The Reward
In return we offer a competitive salary and a variety of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme
We all belong at SWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
