Account Delivery Lead

2 weeks ago

ANY CITY, United Kingdom DXC Technology Full time

Job Description:

At DXC Technology, we're people first. Why? Because it's people that get the job done.

We have a flexible, autonomous, and open work culture. It's successful because we have character: we're proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We're focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you'll find opportunities that match your efforts, and

a team of good people to inspire you and recognize the important work you do.

With 130,000 employees worldwide, DXC Technology is one of the world's leading technology services providers.

We have an exciting opportunity for an experienced Senior Client Account Delivery Lead to join our growing business.

Successful candidates must hold SC Clearance or be willing to be vetted in order to gain SC Clearance.

The Account Delivery Leader (ADL) is accountable for the delivery of all aspects of DXC delivery to the Customer and ensuring achievement of contractual, cost, schedule and quality targets. Leading the Account delivery as a single joined up, "One DXC" team, the ADL is a champion for the customer, to ensure DXC consistently provides high quality services, with high client satisfaction, at the targeted cost levels.

The ADL role is a key part of DXC's Account Delivery Engagement team and is the principal contact for all delivery issues for both the customer and DXC delivery organizations. Together with the ARL (Account Run Leader), APL (Account Project Leader) and ATL (Account Technical Lead), the ADL will work jointly with the AE (Account Executive) as a single team, to support a customer to transform their own business, demonstrating the innovation DXC brings to our customers and driving towards a standardized, automated service delivery model.

  • Own relationships with current and prospective customers within the UKPS&D Sector in conjunction with the market facing Account Executive with accountability for the whole account P&L.
  • Ensure, we meet or exceed all financial metrics within the account (full account performance, including Service, Project and "day to day" Delivery Led Growth)
  • Support the UKPS&D Sector and Business Development Teams to increase our share of wallet through identifying opportunities to cross-sell, up-sell and churn opportunities across the assigned accounts
  • Work closely with the AE/APL/ARL/ATL and other ADLs as appropriate across UKPS&D to achieve or exceed growth targets across the Account as a whole.
  • Support the account planning process across the UKPS&D in conjunction with the Business Development teams and other key stakeholders
  • Ensure financial forecasting is completed in line with agreed requirements
  • Deliver customer projects and programmes to budget and contracted milestones
  • Own risks for the defined group of accounts and ensure appropriate commercial processes are in place / adopted
  • Proactively lead relevant delivery teams in a service partnership as 'one service team' ensuring seamless delivery of services to the customer from across the Service Lines, managing and motivating the account team (and when appropriate assisting with recruitment, career development as well as employee evaluations and addressing performance issues, and making recommendations for personnel actions)
  • Drive service and quality improvement by:
  • ensuring that delivery issues are fully resolved (including root cause analysis)
  • implementing service improvement, productivity improvement and cost optimization plans
  • maximizing use of standard DXC products and solutions
  • compliance with ITIL processes & DXC standards, processes & tools
  • Ensure that effective account management is exercised as defined in the DXC Edge processes, in particular that documented plans are approved and maintained for:
  • Risk
  • Service
  • Programmes
  • Technology
  • Security
  • Business Continuity
  • And other plans as appropriate, (for example: Finance, Commercial, Marketing and communications)
  • Ensure targeted Accounts operate with optimal resourcing with accurate headcount forecasts and integrates and co-ordinates services from Delivery Functions between DXC and 3rd-party suppliers
  • In conjunction with the customer, DXC Pursuit Teams, identify and define requirements for new services, understanding the customer sufficiently to:
  • contribute to the client's strategic business plan
  • analyze delivery requirements
  • create incremental revenue opportunities
  • drives transformation of the client environment to deliver high-value, cost-effective services
  • Responsible for transition and transformation deliverables within new name Accounts, working with the DXC Programme capability, delivering in line with the approved "Plan of Record", and ensuring effective change management as applicable in line with contractual responsibilities and DXC policy.

Qualifying Experience:

  • Extensive years IT experience in management within a large-scale technology environment
  • Experience in large deals negotiation, contracting and delivery processes.
  • Experience in understanding and resolving commercial and client satisfaction issues
  • A deep understanding of DXC portfolio of services and solutions.
  • Firm understanding of and demonstrated success in all aspects of the provision of Services and Projects
  • Excellent customer relationship management skills with demonstrated success with building/managing relationships with customers at all levels of an organization, including C level executives
  • Demonstrated ability to develop clear understandings of customers' needs and the ability to incorporate them into a DXC solution − Demonstrated leadership skills and an ability to effectively manage cross-functional and matrix organizations
  • Understanding and comprehension of dealing with large, complicated, political accounts at the highest levels
  • Excellent oral and written communication skills
  • Ability to manage conflict among multiple stakeholders in a collaborative way
  • Highly self-motivated and self-directed

Work Environment:

  • Virtual first but must be willing to travel for customer / account meetings

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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