Account Opening Case Manager

3 weeks ago

Belfast, United Kingdom Bank of Ireland Full time

What is the opportunity

This is an opportunity for a customer driven proactive individual with a solid attention to detail and background in CDD and AML requirements to support and deliver positive outcomes for business customers in BOIUK.

You will be a dedicated point of contact for business customers reaching across multiple functional areas to undertake the necessary due diligence required to fulfil customer needs.

You will work within a growing evolving team of dual jurisdiction colleagues and work in partnership with BOI internal parties offering the opportunity for exposure to, and development of a diverse business network, whilst supporting our customer mission of right first time.

In this role you will:
  • Ensure Customer Due Diligence requirements are fully met and AML risks considered in relation to non personal customers for BOIUK
  • Review and interpret customer data in a timely manner, ensuring proactive management of cases including daily oversight of queues, whilst delivering against pledges and promises within Service Level Agreements
  • Provide assistance and support in amplifying the capability of Case Associates for the betterment of team performance and customer outcomes
  • Record/update all relevant information on Bank systems with a high level of accuracy
  • Support unit manager with delivering effective and collaborative teamwork, implementing process improvements, embracing new technology and services, production of management information, driving performance based approach across the unit and evidencing high levels of customer service
What will make you stand out?

Background in a compliance role within financial services

Practical experience of enhanced AML risks and business account opening requirements in order to support account opening for customers with complex business structures in line with UK regulations within a financial services setting

Ability to analyse information and apply logical thinking to identify the key issues and points

Strong customer focus, with emphasis on delivery and collaborative approach to problem solving

Proven ability to successfully coach/mentor others and the ability to provide constructive feedback

Excellent attention to detail with emphasis on getting it right first time

Excellent communication skills and evidence of ability to deal with customers on account opening requirements

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The new BOI UK operating model and business structure is designed to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK.

The UK Operations business unit is a key enabler of this strategy and is responsible for all personal and business customer/account servicing, debt management, customer relationships (vulnerable customers, bereavements and complaints), operational resilience, IT and Information Security and supplier management & governance in support of all solutions/Business Units, enabling standardisation, consistent service quality and best practices sharing.

Within UK Operations, Operations NI & Partnership Distribution bring together operational retail and business expertise supporting NI & Partnership Distribution, including NI Customer Contact Centre; Branch Fulfilment Centre; Payments oversight; Belfast Cash Centre; Business Banking Operations (incorporating Business Banking Client Services NI); and service ownership of any operational services provided by BOI Group (under the Intra Group Sourcing Arrangements) to NI & Partnership Distribution.

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career



Key Competencies

  • Accountable - Self
  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

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