Current jobs related to 1st Line Support Analyst - Surrey - Venn Group

  • 1st - 2nd IT Line Support Analyst

    3 weeks ago

    Surrey, United Kingdom Rethink Full time

    Service Support Analyst – 2nd/3rd Line Support Chessington- Hybrid Contract to Perm Immediate start I am currently recruiting on behalf of a Leading Pharma and Supply Chain Organisation in Surrey for a Service Support Analyst to join them on a contract-to-perm basis. We are essentially seeking a Service Support Agent (2nd/3rd line support) to be...

  • Customer Support 1st Line Analyst-3 Month Contract

    2 weeks ago

    Egham, Surrey, United Kingdom Future Electronics Full time

    Looking for a challenging new role and career development as a; 1st LINE IT CUSTOMER SUPPORT ANALYST (3 Month Contract) Then Future Electronics wants to hear from you! We are currently looking to employ a 1st Line Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. We know our employees are...

  • Customer Support 1st Line Analyst-3 Month Contract

    2 weeks ago

    Egham, Surrey, United Kingdom Future Electronics Full time

    Looking for a challenging new role and career development as a; 1st LINE IT CUSTOMER SUPPORT ANALYST (3 Month Contract) Then Future Electronics wants to hear from you! We are currently looking to employ a 1st Line Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. We know our employees are...

  • IT Support Engineer

    1 month ago

    Surrey, United Kingdom MFK Recruitment Full time

    Join Our Team as a 1st & 2nd Line IT Support EngineerOur esteemed client is on the lookout for a dedicated 1st & 2nd Line IT Support Engineer to enhance their team.This role offers a hybrid working model, allowing the successful candidate to work remotely for 2-3 days each week. A personal vehicle is required for occasional travel within the region.MFK...

  • ERP Support Analyst

    2 weeks ago

    Surrey, United Kingdom Conspicuous Full time £45,000

    Job OpportunityConspicuous is seeking a skilled D365BC Support AnalystAbout the RoleWe are looking for an experienced professional to join our team as a D365BC Support Analyst. As a key member of our support team, you will be responsible for providing top-notch support to our clients.Key ResponsibilitiesProvide 1st and 2nd line support for D365BCConfigure...

  • Support Engineer

    1 month ago

    Surrey, United Kingdom MFK Recruitment Full time

    Join Our Award-Winning Team!MFK Recruitment is excited to present an opportunity for a 1st & 2nd Line IT Support Engineer to become part of a dynamic organization known for its commitment to employee retention and professional growth.Flexible Working Environment: This role offers a hybrid working model, allowing the successful candidate to work remotely for...

  • Dynamics Support Specialist

    7 hours ago

    Surrey, United Kingdom Conspicuous Full time £45,000

    Conspicuous is seeking a skilled D365BC Support analyst to join their team. As a leading Microsoft Partner, they require an experienced professional to provide top-notch support for their clients. The ideal candidate will have a strong background in D365BC, with a minimum of 18 months of experience in a similar role. They will also have previous experience...

  • Dynamics Support Specialist

    5 hours ago

    Surrey, United Kingdom Conspicuous Full time £45,000

    Conspicuous is seeking a skilled D365BC Support analyst to join their team. As a leading Microsoft Partner, they require an experienced professional to provide top-notch support for their clients. The ideal candidate will have a strong background in D365BC, with a minimum of 18 months of experience in a similar role. They will also have previous experience...

  • IT Support Analyst

    2 weeks ago

    Egham, Surrey, United Kingdom Future Electronics Full time

    Looking for a challenging new role and career development as a; 1st LINE IT CUSTOMER SUPPORT ANALYST (3 Month Contract) Then Future Electronics wants to hear from you! We are currently looking to employ a 1st Line Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. We know our employees are...

  • IT Support Analyst

    2 weeks ago

    Egham, Surrey, United Kingdom Future Electronics Full time

    Looking for a challenging new role and career development as a; 1st LINE IT CUSTOMER SUPPORT ANALYST (3 Month Contract) Then Future Electronics wants to hear from you! We are currently looking to employ a 1st Line Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. We know our employees are...

  • Microsoft Dynamics BC Support Analyst

    2 weeks ago

    Surrey, United Kingdom Conspicuous Full time £45,000

    **Job Title:** D365BC Support Specialist**Job Description:**Conspicuous, a leading Microsoft Partner, is seeking an experienced D365BC Support analyst to join their team. The ideal candidate will have a strong background in Dynamics D365BC support and a proven track record of providing excellent customer service.**Key Responsibilities:**Provide 1st and 2nd...

  • Partner Support

    1 month ago

    Surrey, United Kingdom Conspicuous Full time €45,000

    D365BC Support (MIdlands, Gold Partner, ~£45k) My client is a leading Microsoft Partner who are looking for an experienced D365BC Support analyst. Dynamics D365BC Support (18 months minimum) [Microsoft Dynamics is ESSENTIAL] ~1st / 2nd Line support of D365BC & Basic D365BC configuration ~ Previous experience working with a Microsoft Partner...

  • Partner Support

    3 weeks ago

    Surrey, United Kingdom Conspicuous Full time €45,000

    D365BC Support (MIdlands, Gold Partner, ~£45k) My client is a leading Microsoft Partner who are looking for an experienced D365BC Support analyst. Dynamics D365BC Support (18 months minimum) [Microsoft Dynamics is ESSENTIAL] ~1st / 2nd Line support of D365BC & Basic D365BC configuration ~ Previous experience working with a Microsoft Partner...

  • Partner Support

    3 weeks ago

    Surrey, United Kingdom Conspicuous Full time €45,000

    D365BC Support (Midlands, Gold Partner, ~£45k) My client is a leading Microsoft Partner who are looking for an experienced D365BC Support analyst. ESSENTIALS: (D365BC Support) - (Partner experience) - (Midlands based) ~ Dynamics D365BC Support (18 months minimum) [Microsoft Dynamics is ESSENTIAL] ~ Previous experience working with a Microsoft Partner...

  • Partner Support

    3 weeks ago

    Surrey, United Kingdom Conspicuous Full time €45,000

    D365BC Support (Midlands, Gold Partner, ~£45k) My client is a leading Microsoft Partner who are looking for an experienced D365BC Support analyst. ESSENTIALS: (D365BC Support) - (Partner experience) - (Midlands based) ~ Dynamics D365BC Support (18 months minimum) [Microsoft Dynamics is ESSENTIAL] ~ Previous experience working with a Microsoft Partner...

  • IT Systems Support Engineer

    1 month ago

    Surrey, United Kingdom MFK Recruitment Full time

    Join Our Award-Winning Team!MFK Recruitment is excited to present an opportunity for a 1st & 2nd Line IT Support Engineer to become a vital part of our client's dynamic team.This role offers a hybrid working model, allowing the successful candidate to work remotely for 2-3 days each week. A personal vehicle is required for occasional travel within the...

  • Helpdesk Engineer

    1 month ago

    Surrey, United Kingdom MFK Recruitment Full time

    Join Our Award-Winning TeamMFK Recruitment is excited to present an opportunity for a 1st & 2nd Line IT Support Engineer to become part of a dynamic and innovative organization.This role offers a hybrid working model, allowing the successful candidate to work remotely for 2-3 days each week. A personal vehicle is essential due to the requirement for travel...

  • 1st Line IT Support- GERMAN SPEAKER

    3 weeks ago

    Sunbury-on-Thames, Surrey, United Kingdom Hays Full time €29,500

    IT Support Specialist (German Speaking) Sunbury Able to speak and effectively communicate in both English and German, seeking those able to support off-site teams in Germany. ~ Able to work in the UK full time (no sponsorship available). ~ Experience working in an IT Support/Helpdesk Support/1st Line Support position; supporting across software,...

  • 1st Line IT Support- GERMAN SPEAKER

    3 weeks ago

    Sunbury-on-Thames, Surrey, United Kingdom Hays Full time €29,500

    IT Support Specialist (German Speaking) Sunbury Able to speak and effectively communicate in both English and German, seeking those able to support off-site teams in Germany. ~ Able to work in the UK full time (no sponsorship available). ~ Experience working in an IT Support/Helpdesk Support/1st Line Support position; supporting across software,...

  • D365BC Support Specialist

    1 week ago

    Surrey, United Kingdom Conspicuous Full time £45,000

    About the RoleWe are seeking an experienced D365BC Support analyst to join our team at Conspicuous, a leading Microsoft Partner.Key ResponsibilitiesProvide 1st and 2nd line support for D365BCOffer basic D365BC configuration servicesCollaborate with our team to deliver exceptional support to our clientsRequirementsAt least 18 months of experience in D365BC...

1st Line Support Analyst

4 months ago

Surrey, United Kingdom Venn Group Full time


Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.

This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.

Job Responsibilities:

  • Provide initial 1st line technical assessment and support
  • Accurately diagnose technical issues and perform standard preliminary research using available resources
  • Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution
  • Own, monitor and escalate all incidents according to agreed service levels
  • Keep users informed on the status and progress of their reported incident or request
  • Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices

The ideal candidate:

  • Demonstratable IT Support experience in a user support environment
  • An excellent customer focused approach when dealing with customers in person and remote
  • Experience of working in a University service desk environment
  • Microsoft Office Suite experience
  • Active Directory including file share management experience
If you are interested, hit the APPLY button below