ICT Technical Support Engineer in Bridgend

3 days ago

Bridgend, Bridgend county borough, United Kingdom South Wales Police Full time

Job Title: ICT Technical Support Engineer

Location: South Wales Police Headquarters, Bridgend, Wales

Permanent

  • Are you looking for your next career step?
  • Do you want to be a part of an Innovative Organisation?

Interested in joining our ICT department? Want to know more about the role, department, and the application process?

Join our in-person familiarisation event on the 27/06/2024 at South Wales Police Headquarters, Cowbridge Road, Bridgend, CF31 3SU, between 5:30pm – 6:30pm.

About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join

The role

We are seeking a highly skilled and motivated ICT Technical Support Engineer to join our dynamic IT team. In this role, you will be responsible for providing technical support to our employees, you will ensure the efficient operation of designated computer, radio communication, smart phone and telephony systems across the South Wales Police force area. You will be conversant with PC hardware, Windows 10 and have knowledge of various hardware, peripherals, software and communications equipment along with their associated management systems.

Responsibilities:

  • Provide second line technical assistance to support the end users.
  • Attending sites around the South Wales area using our fleet vans to provide technical support.
  • Install, configure and maintain hardware and software systems.
  • Collaborate with colleagues to resolve technical issues and escalate problems when necessary.
  • Keep up-to-date with the latest trends and advancements in ICT technologies, providing recommendations for improvement and innovation.
  • Ensure data integrity and security is maintained and enforced at all times.
  • Maintain the security of South Wales Police sites, devices and network.

Requirements:

  • Must have a good standard of education to at least GCSE A-C Level, including Maths and English or be able to demonstrate equivalent skills and abilities.
  • Must have a current valid full manual UK driving licence
  • Must have a proven track record maintaining end user devices including laptops, desktop and smartphones.
  • Strong knowledge of Microsoft Windows operating system and Office 365 applications.
  • Proficiency in diagnosing and resolving hardware and software issues
  • Experience in providing second line technical
  • Experience in PC/Laptop configuration and
  • Experience in modern device management including Windows and Android platforms.

Where you'll fit in:

The Technical Support Engineer sits within the department's Technical Delivery section and reports to an ICT Senior Support Engineer in the devices team.

Benefits Include:

  • Training and professional development opportunities
  • Local Government Pension Scheme
  • 24 days Annual Leave increasing to 29 years after 5 years employment
  • Flexible working dependant of duties
  • Free on-site parking
  • On site fitness centre and canteen
  • Collaborative and supportive work environment.
  • Cycle to work scheme
  • Wellness programmes
  • SWP Diolch Vectis & Blue light Discount Card
  • Opportunity to make a meaningful contribution to public safety and community well-being.

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