Customer Service Admin
1 month ago
Pertemps Aylesbury is currently recruiting for a Customer Service Administrator to join our client based in Aylesbury.
The Customer Service Team sit at the heart of the company. Often the initial engagement for the customer journey starts here. You will have the opportunity to assist customers throughout their journey, providing a positive experience.
Thr right candidate will be highly organised and be able to demonstrate an ability to work flexibly, using your initiative and judgement to manage customer queries and expectations. The nature of the client work means that we are regularly dealing with vulnerable members of society and our team need to have the confidence, empathy, and understanding to talk effectively to these clients.
Hours: 8:30am-5:30pm
Salary: 26, ,500
Duties:
- Providing information and support to customers across a range of energy efficiency programmes and community scheme initiatives via telephone and email.
- Confidently a high volume of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction
- Delivering consistent excellence in customer service delivery
- Demonstrate confident and professional dealing with customer complaints.
- Document customer engagement across business platforms
- Working effectively with internal departments and industry partners to help deliver our full range of services.
- Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
- Recognising when to escalate queries and work opportunities to senior members of the team.
Requirements/Skills:
- Excellent verbal and written communication skills
- Calm and professional manner when dealing with complaints.
- Accuracy in reporting and administration
- Comfortable with using IT platforms.
- Ability to deal with difficult call
Company Benefits:
- 25 days + bank holidays
- 2 paid volunteering days
- Pension
- Life assurance
- Perkbox
If you would be interested in this role, please apply, or call Corinne at Pertemps Aylesbury.
-
Customer Service Representative
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Advanced Damp Full timeCertainly Here's a job ad for a Customer Service Representative / Admin for Advanced Damp Ltd:Job Title: Customer Service Representative / AdminAbout Us:Advanced Damp Ltd is a leading damp proofing company dedicated to providing high-quality services across London and the South East. As we continue to expand, we are seeking a dedicated and detail-oriented...
-
Customer Services Support
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Trio Recruitment Full timeOur client is a major supplier of medical products based in Loudwater, High Wycombe. Working to support a team of Patient Development Specialists, this busy and varied role will involve you in all aspects of administration and telephone work. You will deliverexcellent customer service to internal/external customers. You will have a high level of accuracy as...
-
Admin Officer
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Brook Street Full timeOur client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it,...
-
Hearcare Call Centre and Admin Assistant
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Specsavers Full timeHearcare Call Centre and Admin AssistantLocation: High Wycombe Hearcare.Salary: Dependent on experience.Hours: Full time and Part time flexible hours.Previous admin experience is essential for this roleWe're looking for someone to join our Hearcare team as an Call Centre and Admin Assistant.In this role you will be our customers first point of contact when...
-
Income and Admin Officer
2 months ago
High Wycombe, Buckinghamshire, United Kingdom The Riverside Group Full timeJob Description Income and Admin Officer Location High Wycombe : Job Title: Income and Admin Officer Contract Type: Permanent Salary: £25, pro rata) (£27, pro rata is achieved after 18 months successful performance in the role) Working Hours : Part time 28.5 hours per week Working Pattern: 28.5 hours across Monday to Friday, can be flexible. Location : Old...
-
Income and Admin Officer
4 weeks ago
High Wycombe, Buckinghamshire, United Kingdom The Riverside Group Full timeJob Description Income and Admin Officer Location High Wycombe : Job Title: Income and Admin Officer Contract Type: Permanent Salary: £25, pro rata) (£27, pro rata is achieved after 18 months successful performance in the role) Working Hours : Part time 28.5 hours per week Working Pattern: 28.5 hours across Monday to Friday, can be flexible. Location : Old...
-
Income and Admin Officer
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom The Riverside Group Full timeJob Title:Income and Admin OfficerContract Type:PermanentSalary:£25, pro rata) (£27, pro rata is achieved after 18 months successful performance in the role)Working Hours: Part time 28.5 hours per weekWorking Pattern:28.5 hours across Monday to Friday, can be flexible.Location: Old Tea Warehouse, High WycombeThe difference you will make as an Income and...
-
Admin Assistant
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom SABETI WAIN AEROSPACE LTD Full timeJob Title - Admin Assistant : Purchasing/ProductionReporting To - General ManagerHours of Work - Monday to Thursday; FridaySalary/Wage - £ NegSabeti Wain Aerospace Ltd is a multi-national Company leading the field within the Design & Supply of soft furnishings for Commercial Airlines.- As a busy expanding Company, we require an Admin Assistant to work with...
-
Income and Admin Officer
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom The Riverside Group Full time £25,965 - £27,112Job Title: Income and Admin Officer Contract Type: Permanent Salary: £25, pro rata) (£27, pro rata is achieved after 18 months successful performance in the role) Working Hours : Part time 28.5 hours per week Working Pattern: 28.5 hours across Monday to Friday, can be flexible. Location : Old Tea Warehouse, High Wycombe If you share our values and...
-
Customer Advisor
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Vanta Staffing Full timePermanent High Wycombe, Buckinghamshire Posted 14 hours ago Up to £23000 per annum + parking GBP / YearDuties of the Customer Advisor: Complaint management Explain in clear detail the service provided Calling customers and checking details are updated Dealing with all customer needs and updating them Joining in all with team meetings Action all reports...
-
Public Sector-admin Officer
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Brook Street Full timeI have an opportunity for an Administrator role based in Amersham and Wycombe Courts. Initial contract length is 6 months with a pay rate of £11.28 per hour._ Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. __HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works...
-
Customer Service
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Simpson Dean Full timeCustomer Servicec£25,000 per annum DOE yearBased near High WycombeFull-Time, PermanentAn exciting new Internal Customer Service role has arisen within our clients business, a leading suppliers of EPDM roofing. We are seeking a motivated individual to join our clients team and drive internal sales.Are there any benefits? Competitive salary Fulltime permanent...
-
Customer Services
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom LNJ RECRUITMENT LIMITED Full time £22,000 - £29,000Customer Service Advisor - £22,000 to £29,000 D.Are you passionate about providing exceptional client service? Do you enjoy building relationships and helping people find the right insurance solutions? As a Customer Service Advisor, you will play a vital role as a key point of contact within the branch. Your day-to-day responsibilities will involve...
-
Customer Service Representative
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Mouser Electronics Full timeWe keep on growing. Grow with us For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position ofCustomer Service Representative (f/m/d)What to expect:The Customer Service Representative is responsible for providing the highest level of service to customers by processing...
-
Customer Service Advisor
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Cactus Search Full timeIf you love customer service and are motivated by making life easier for others, you'll enjoy working at our client's professional office based in the Buckinghamshire area, where helping people is always the number one priority.Contract & Hours: Permanent Full time 36 hours per week working a rotational shift pattern. Mon - Fri between the hours of 9am -...
-
Customer Services Advisor
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Saepio Solutions Ltd Full timeThe world of cyber security is fast paced and exciting, and so is Saepio So why not join our journey and be part of a fun and successful company with a real family atmosphere whilst helping beat those cyber criminalsWith the increasing likelihood and impact of cyberattacks coupled with under skilled and stretched internal resource, many Saepio customers...
-
Customer Services Advisor
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Saepio Solutions Ltd Full timeThe world of cyber security is fast paced and exciting, and so is Saepio So why not join our journey and be part of a fun and successful company with a real family atmosphere whilst helping beat those cyber criminalsWith the increasing likelihood and impact of cyberattacks coupled with under skilled and stretched internal resource, many Saepio customers...
-
Customer Support Partner
2 days ago
High Wycombe, Buckinghamshire, United Kingdom JOHN LEWIS Full timeDuties and Responsibilities:As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and...
-
Customer Service Advisor
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom The ICM Group Full time_Are you ready to embark on a rewarding journey as a Customer Service Advisor? Look no further Our exciting retail client are seeking a dynamic individual who thrives on providing top-notch service to our valued and potential customers._- Why Choose our client and our customer services advisor role?_- _Friendly and Professional Environment: As the first...
-
Customer Service Advisor
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom A D Williams Full timeThis position can be based at either our High Wycombe or our Uxbridge sites.Our Customer Service Advisors are the face of AD Williams, demonstrating our values and work principles.We have exciting career opportunities from our apprenticeship programme through to our intention to promote from within wherever possible. We want to encourage passionate people to...