Lounge Waiter/Waitress

2 weeks ago

London, Greater London, United Kingdom Marriott Full time

Job Number

Job Category Food and Beverage & Culinary

Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone's throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

The Park Room: Top 20 on Trip Advisor for Best Restaurants in London.

The Park Room is an inspired and elegant lounge, designed with elements of nature to offer an enriching experience. Whether meeting family, friends or colleagues for a celebration or business meeting, the Park Room serves coffee, tea, juice and milkshakes throughout the day, together with a la carte options and a hand-crafted award winning Afternoon Tea experience. A stylish setting for evening vintage and classic cocktails including our bespoke Serpentine Gin, created using botanicals from neighbouring Hyde Park.

Park Room Lounge Waiter/Waitress

The best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As one of our food and beverage associates, you'll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You'll make sure to create warm and refined ambience for the guests and if there are any issues, you'll deal with them right away. Thanks to you, our guests will create memorable experiences and wish to come back for more.

What we're looking for:

  • A warm demeanour and service-oriented personality
  • A team-player attitude
  • Positive outlook and dependability

What you'll do as our newly appointed Park Room Lounge Waiter/Waitress:

  • Welcome guests and promptly attend to tables
  • Take guests' food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate
  • Ensure that all customers enjoy quick and efficient service, and check with them that the meal is meeting their expectations
  • Ensure that the restaurant is set up and ready for each service period
  • Take responsibility for ensuring the overall cleanliness of the restaurant and bar area

Park Room Lounge Waiter/Waitress rewards and lifestyle benefits:

  • A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
  • Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
  • Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
  • 20% off across food and beverage outlets in Marriott properties worldwide
  • 28 days holidays (inclusive of 8 Bank Holidays)
  • £11.45 per hour + Service charge (approx £500 per month)
  • Recognition programmes and associate awards to appreciate outstanding talent
  • Wellbeing and community engagement activities on and off property
  • Bike Scheme and Travel Ticket Loan available for all associates
  • Workplace Pension Scheme
  • Meals on duty, uniform provided and laundered free of charge
  • World class training and development programmes tailored to enhancing your skills and help you grow
  • Work alongside talented, award winning and experienced hospitality professionals
  • Generous monthly service charge and gratuities

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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