Product Associate-MFL
4 weeks ago
6 month Fixed Term Contract
Operating a hybrid working model with occasional travel to our Oxford and/or London office.
JOB PURPOSE
To support the MFL team in designing, developing and delivering market winning MFL qualifications and teaching materials, in order to achieve the subject goals.
ACCOUNTABILITIES
Customer, subject and market insight
Build a strong knowledge of teacher and learner needs, including attending training events and monitoring customer queries and social media
Co-ordinate research activity, including setting up and supporting the delivery of focus groups (face to face and remote) surveys or interviews
Co-ordinate testing and trialling activity, including liaising with teachers, examiners and internal stakeholders, preparing and distributing materials, collating feedback and sharing with the MFL team
Content development
Set up and provide support for development meetings for internal and external stakeholders, including writers and subject specialists
Maintain meeting documentation including minutes, actions, owners and deadlines
Set up contracts and manage payments for suppliers, ensuring that deadlines are set and met
Support colleagues in the development of qualification support, including training materials, exemplars and teaching and learning materials
Prepare and quality assure materials
Maintain the MFL subject website content to ensure content is current and accessible
Customer support
Support the team in using data, such as examination entry volumes, to contribute towards achieving retention targets
Co-ordinate support and intervention to ensure centre retention, including liaising with teachers and subject specialists, setting up training and support visits, managing follow up and outcomes
Collate feedback and identify patterns to inform support and training needs
Work with internal stakeholders to set up training schedules
Review customer feedback and customer satisfaction scores to identify areas for improvement for the team
Experience
Experience of working with internal and external stakeholders
Experience of creating customer focused content or resources
Experience of setting up projects/processes
Experience of delivering to deadlines
Experience of working in a team
Experience of working with data
Experience of working in an education context (desirable)
Experience of working with languages or a strong interest in languages (desirable)
Skills and Behaviours
Attention to detail
Organisational skills
Customer empathy
Positive can-do attitude
Project co-ordination skills
Your rewards & benefits
We know you'll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too.
Please see our attractive UK benefits here: Pearson Jobs - Benefits
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: PRODUCT MANAGEMENT
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 15759
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