Hotel Duty Manager

4 weeks ago

New Milton, Hampshire, United Kingdom Chewton Glen Hotel & Spa Full time


Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

What's in it for you?

Competitive salary
£3,600 estimated annual service charge (non-contractual)
Meals included on duty
Accommodation available if required
Employee recognition awards
Cashback healthcare cover after probation
Continued career development with recognised training providers
Generous friends and family rate at Iconic Luxury Hotels
25% discount on all food and beverage
Discount on spa treatment and products
Refer a friend incentive
Team social events, seasonal gifts and much more...

Check out behind the scenes here:

Duty Manager - About you

Confidence in dealing with guests, managers and colleagues
Enjoy making fast paced decisions with accuracy and care
Previous experience in reception and/or food and beverage at supervisory level minimum
Drive and passion to seek out opportunities to go above and beyond for our guests
Enthusiasm and passion for your work and communication with colleagues and adept at multitasking
A keen eye for detail, organisational skills and a flexible attitude

A full, clean driving licence is requirement for this position.

Aim of the Duty Manager role

To ensure the well-being of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty.

Key responsibilities of the Duty Manager:

Ensuring you are prepared for every shift with faultless hotel knowledge
Show passion for your guests' experience by attending daily briefings to learn about special occasions, requirements and VIP guests
To take ownership in welcoming and bidding farewell to all visitors in a warm and professional manner
Ensuring all guests receive prompt service and guidance relating to their stay
Be confident in handling guest requirements, special requests and complaints
Be flexible in covering all departments and offer support regarding the team to ensure they are equipped for service
Take ownership in the smooth running of all departments during your shift

If this role is of interest to you, then please apply now We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

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