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IT Service Support Manager

4 months ago

King's Lynn, Norfolk, United Kingdom Hays Careers Full time
Your new company
Join an exciting and innovative organisation in the livestock industry as the Head of Service Management.

This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture.

As part of this forward-thinking team, you will have the opportunity to contribute your expertise and align with their values.

Your new role

As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model.

Your focus will extend beyond the successful delivery of support outcomes.

You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets.

Your work will adhere to industry standards such as ITIL V4, ISO 27001, and ISO 20000.

What you'll need to succeed
Proven experience in a similar role, ideally within an ISO 20000 accredited organisation.
In-depth knowledge of cloud computing on the Azure platform.
Experience working within a SIAM Service Model.
ITIL V3 and/or ITIL V4 qualifications.
Strong project management skills, with the ability to lead cross-functional teams.
Excellent communication and interpersonal skills.