Head of Account Management

Found in: beBee jobs GB - 3 weeks ago


Leicester, Leicester, United Kingdom Inizio Engage Full time

Job Title:
Head of Account Management

Location:
Leicestershire

Job Description:


Our client, based in Leicester are currently recruiting for a Head of Account Manager to work within their Commercial Vehicle Rental team.


Customer attraction, retention and growth are key to our clients' business and as Head of Account Management, you will be responsible for looking after a portfolio of our clients' strategic accounts which you will need to nurture and develop alongside the sales team.

You will ensure, through regular communication with internal and external stakeholders, that customer satisfaction is met.

The successful Head of Account Management will have previous experience ideally within the rental/commercial vehicle industry and also have:

  • Strong business judgement
  • Empathy, promoting a deep understanding of customers' pain points and obstacles to drive customer loyalty and retention.
  • Knowledge of performance evaluation techniques and metrics
  • The ability to build strong TRUST with customers and colleagues.
  • The discipline to maintain accurate customer records.
  • National transport manager CPC or equivalent (not essential but very helpful)
  • Good transport legislation awareness
  • Good Knowledge of HGV's

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