KEY DUTIES AND RESPONSIBILITIES INCLUDE:

1. To contribute to the continued development of the Highland-wide Hub and Spokes Strategy for Archives, in particular, to take a pro-active approach to the development and delivery of the family history service both in-person and through a variety of digital platforms.
   
2. To deliver both in-person and virtual 1-1 family history consultations to customers including the creation of bespoke family trees and detailed reports.
   
3. To respond to enquiries from members of the public in person, on the telephone, by post and email.
   
4. To create, develop and deliver engaging learning activities with a particular focus on family history classes, both in person and online.
   
5. To publicise the work of the Family History Centre through exhibitions, presentations, publications, social media, and other means.
   
6. To develop and supervise the training of other archive staff based across Highland Archive Service through in-person and online tutorials and to support all their family history training needs.
   
7. To work with the Community Engagement Officer to create, develop and deliver family history content for digital engagement, learning activities, and community events.
   
8. To make connections and build relationships with local communities, businesses and heritage providers in order to promote the Archive Service throughout the Highlands and beyond.
   
9. To work closely with the Highland Family History Society and the Highland Council's Registration Service in the delivery of a comprehensive and pro-active service to family history researchers at Highland Archive Centre.
   
10. To assist with the monitoring and collation of performance statistics and to maintain statistics and records regarding family history income, customers engagements and enquiries as required.
    
11. To undertake administrative duties including cash handling, banking and financial processing and other duties associated with the operation of the Archive Service.
    
12. To have regard to the implementation of appropriate Health and Safety measures particularly within public areas.
    
13. The post holder must be prepared to work flexibly and on occasion outside normal office hours, including evenings and weekends.