Store Service Commercial Manager

4 weeks ago

London, Greater London, United Kingdom SPACE NK Full time
If you love beauty, you're in the right place.


As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.


Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty.

The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

We are currently recruiting for a Store Service Commercial Manager This is a newly created role, so is an exciting opportunity for the ideal candidate to join and really build this role


The objective of the Store Services Commercial Manager is to oversee the partnerships and concessions that Space NK has put in place to provide customer-facing services in specific locations.

These include today; Margaret Dabbs, FaceGym, and EverySkin.


This role is expected to drive both the ongoing performance & scale of current partnerships, as well as onboard new partnerships to support the development of the store proposition.

This role will report into the Skincare Category Team but will also work in close collaboration with the Retail Operations & Marketing teams to drive forward the success of these partnerships.


Role Overview and Responsibilities:

  • Manage commercial relationships with current concessions partners
  • Onboard new concessions partners, project managing across relevant departments in the business to set them up from both a contractual & operational perspective
  • Drive & monitor performance of concessions to ensure we are maximizing capacity and
hitting priority KPIs, working alongside Marketing, Retail Ops, Tech etc and reporting on a

Monday morning for Trade meetings.

  • Identify opportunities for further growth across our treatment room spaces
  • Identify additional partners to expand into new categories e.g. shop floor services
  • Help steer & deliver our wholesale brand services strategy alongside the Senior Buyer and the Retail team
  • Manage commercial contracts for all service provision in store e.g. for any brands using treatment rooms, ensure their contracts are maintained and up to date

KPIs:

  • Services / Concessions Total Revenue
  • Customer Performance new customers acquired through services, repeat users
  • Profitability of services concession fees and EBITDA contribution
Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.


If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

Space NK are an equal opportunities employer.

How We Will Use Your Information


We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for.

If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.


All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.


This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period.

If you would prefer us to not hold your information on file/ you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email.

We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.

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