Customer Assistant Operations Lancaster

3 weeks ago


Lancaster, Lancashire, United Kingdom Marks and Spencer Full time

All the details

Customer Assistant Lancaster Operations

Working pattern:

Sun 05:45-11:45
Tue 14:15-20:15
Wed 14:15-20:15
Fri 15:15-21:15

Mon 14:15-20:15
Tue 14:15-20:15
Thu 15:15-21:15
Sat 14:15-20:15

Over 18s only.

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well - on the shop floor and at service points
  • Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it'sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG


  • Lancaster, Lancashire, United Kingdom Lancaster Canal Boats Full time

    Lancaster Canal Boats operate cruises along the Lancaster Canal based from two centres at Barton Grange garden centre marina and Lancaster city centre. Cruises are operated up to 7 days a week between the hours of 0900 and 2300.We are expanding our cruise portfolio and have openings for part time on board steward/ess with customer and retail experience....


  • Lancaster, Lancashire, United Kingdom Lancaster University Full time

    Lancaster Conferences & Hospitality are looking to recruit highly motivated people to join the team in the role of Conference & Hospitality Assistant for the Front of House Team on a full time contract. This role is a great opportunity to build customer service skills and develop a career within food and hospitality industry.The Team operate all year round...


  • Lancaster, Lancashire, United Kingdom Lancaster University Full time

    Lancaster University is among the best in the UK. A Top 15 university in UK league tables, we're also highly ranked in international league tables such as the QS World Rankings. This vacancy is a rare opportunity to join a dynamic team in a unique sector and to help shape and deliver our strategy. Procurement at Lancaster has undergone significant...


  • Lancaster, Lancashire, United Kingdom Lancaster University Full time

    Lancaster University is among the best in the UK. A Top 15 university in UK league tables, we're also highly ranked in international league tables such as the QS World Rankings. This vacancy is a rare opportunity to join a dynamic team in a unique sector and to help shape and deliver our strategy. Procurement at Lancaster has undergone significant...


  • Lancaster, Lancashire, United Kingdom Lancaster University Full time £25,138 - £28,759

    Personal Assistant/ Service Delivery Support Officer Personal Assistant/ Service Delivery Support Officer View All Vacancies Personal Assistant/ Service Delivery Support Officer Information Systems Services Location: Bailrigg, Lancaster, UK Salary: £25,138 to £28,759(Full time, indefinite) Closing Date: Wednesday 05 June 2024 Interview Date: To...


  • Lancaster, Lancashire, United Kingdom Lancaster City Council Full time

    Why Lancaster?We're an award-winning, kind and responsible council, and we're incredibly proud of our district and communities that reach from the coast to the mountains, including the historic City of Lancaster, Morecambe, Carnforth and many other beautiful places.The RoleWe are looking to recruit 3 Casual Museum Assistants to work as part of the museums...

  • Project Assistant

    5 days ago


    Lancaster, Lancashire, United Kingdom Lancaster University Full time

    This opportunity is only open to Lancaster University undergraduate students taking a placement year as an integral part of their degree.Lancaster University Management School is a world-ranked international business school, accredited by the AACSB, the Association of MBAs and EQUIS and ranks consistently in the Top 10 Business Schools in the UK.The LUMS...


  • Lancaster, Lancashire, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Foods - Lancaster Work Pattern, Sunday 09:30 - 18:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...


  • Lancaster, Lancashire, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Foods - Lancaster Work Pattern, Sunday 09:30 - 18:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • HR Manager

    5 days ago


    Lancaster, Lancashire, United Kingdom Lancaster University Full time

    Reference: Lancaster University invites applications for one post of HR Manager to join at its exciting new campus in Leipzig, Germany. Located in one of Germany's most vibrant, livable, and attractive cities, the Leipzig campus offers the same high academic quality and fully rounded student experience as in the UK, with a strong strategic vision of...


  • Lancaster, Lancashire, United Kingdom Lancaster General Health Full time

    Home / Physical Therapist Assistant (PRN) Physical Therapist Assistant (PRN) Apply Summary 0.1 FTE including weekends and rotational holidays Job Description POSITION SUMMARY: Assists the Physical Therapist in patient-related activity by performing Physical Therapy procedures and selected tests and measurements which are delegated by the Physical...


  • Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    This role is a permanent role within the Lancaster District Nursing team as an Assistant Practitioner. The job description and duties of this role will initially be a trial whereby we are trialling a new and exciting model of working within the team. The duties will include both clinical care of patients in their own homes, as well as working within a day to...

  • Analyst Assistant

    5 days ago


    Lancaster, Lancashire, United Kingdom Lancaster University Full time £25,138 - £28,759

    ~ Assistant Analyst - Statutory Returns View All Vacancies Assistant Analyst - Statutory Returns Planning and Analytics Location: Bailrigg, Lancaster, UK Salary: £25,138 to £28,759(Full time, indefinite)Closing Date: Sunday 09 June 2024Interview Date: To be confirmed Reference: This is an exciting opportunity to join the Planning and Analytics Unit in...


  • Lancaster, Lancashire, United Kingdom Lancaster University Full time

    The Lancaster University Physics Department seeks to appoint a postdoctoral researcher in supernova cosmology.The work will make use of new data from the future Rubin Observatory, which will carry out the Legacy Survey of Space and Time (LSST), the future spectroscopic instrument 4MOST, and the Euclid mission (launched in July These facilities will cover...


  • Lancaster, Lancashire, United Kingdom Lancaster University Full time

    An Exciting opportunity has arisen to join the External Relations Events Team at Lancaster University as a Student Recruitment Events Assistant to support the Student Ambassador Programme. Working closely with the Student Staff Manager, you will provide proactive operational support in all areas of the daily running of the programme.Student Ambassadors at...


  • Lancaster, Lancashire, United Kingdom Lancaster University Full time

    Lancaster University Students' Union: At Lancaster University Students' Union, we are dedicated to providing top-notch services and opportunities to support and inspire our diverse community of over 15,000 students, helping them to maximize their university experiences. We take pride in SU Living, our premier service tailored for student members, which...

  • Assistant Analyst

    1 month ago


    Lancaster, Lancashire, United Kingdom Lancaster University Full time

    Location: Bailrigg, Lancaster, UK(Full time, indefinite)Interview date: To be confirmedThis is an exciting opportunity to join the Planning and Analytics Unit in the Strategic Planning and Governance Division, at the heart of delivering our statutory returns, providing strategic insight and management information at Lancaster University.We are seeking a...


  • Lancaster, Lancashire, United Kingdom Moto Full time

    Cook - KFC - LancasterAddress: Lancaster Services, M6 J32/33, White Carr Ln, Bay Horse, Lancaster LA2 9DU 12.20 per hourJoining moto is easy, we're not seeking colleagues with years of customer service experience in hospitality or retail, we're just looking for enthusiastic people to be part of our amazing team, delivering KFC's world-famous fried chicken...

  • Fitness Instructors

    4 days ago


    Lancaster, Lancashire, United Kingdom Lancaster University Full time

    Be a part of something inspirationalSport Lancaster has recently undergone an exciting phase of change and development which has opened a wide range of opportunities within an emerging and evolving environment. Joining the team at this stage means you will have the unique opportunity to shape the future of Sport at the university and be a part of something...


  • Lancaster, Lancashire, United Kingdom University of Cumbria Full time

    Finance:Location: LancasterStarting Salary:- £21,840 per annum pro rataPost Type: Part TimeHours per Week: 20Contract Type: PermanentRelease Date: Thursday 07 March 2024Closing Date: hours GMT on Thursday 28 March 2024Interview Date: Monday 08 April 2024Reference: XX117924Are you a suitably qualified, proactive and flexible individual who would like to join...