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Hospitality Manager

3 months ago

London, Greater London, United Kingdom Company of Cooks Full time
Hospitality Manager - London

Hospitality Manager 34,320 per annum London

Craft, Creativity and Community – we are Company of Cooks These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK's most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group's go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Manager based at Royal Academy of Engineering. Key responsibilities

  • Ensure that the client expectations of hospitality food and food service are consistently delivered in line with the CH&CO brand.
  • Ensure full briefings are given to all staff regarding events, detailing food and food service standards to ensure that the staff are fully aware of the client requirements and their role in delivery.
  • Continually monitors the service and food provided at events and where necessary give feedback to the Hospitality Supervisor/ service team to ensure the food and service is of the highest quality and in line with client requirements and the CH&CO style.
  • To contribute with the team to ensure the service is provided in a professional and timely manner.
  • Develop a good working relationship with the client at the relevant event/ site.
  • In the absence of the GM/ AGM act as the first point of reference for all client comments and concerns and take any necessary action.
  • Actively gain customer feedback and to use the information to improve the offering at any given event.
  • Working with the GM ensure that correct number of staff are available for all events and that staff are utilised effectively and productively throughout.
  • Understand and interpret the financial control systems relevant to Hospitality and use the information to measure performance and work with the GM to achieve Hospitality financial targets.
  • In the absence of the GM/AGM, with support, contribute to the preparation of a monthly financial report for the Operations Directors detailing financial performance, activity and plans for the relevant site.
  • Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
  • Provide effective day to day performance management to all Hospitality staff.
  • As directed by the GM provide induction, initial skills and on the job training for all Hospitality staff to ensure the service is delivered in line with client expectations and CH&CO standards.
  • To report staff absence, timekeeping, sickness to GM and where necessary provide the information to the relevant department in CH&CO.
  • To provide feedback to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
  • Provide feedback on the suitability and reliability of casual staff to the relevant department in CH&CO.
  • To keep up to date with all COSHH and HACCP procedures and methods.
  • Ensure all employees adhere to uniform standards.
  • To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&CO.
  • Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices.
  • To attend training courses and attend CH&CO meetings when necessary. What's in it for you?

    Working with Company of Cooks has its perks People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

    • Personal Development and Training opportunities
    • Life assurance scheme
    • Pension scheme
    • Holiday allowance
    • Private medical eligibility
    • Eye care
    • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
    • Family friendly support
    • Regular social events and communication with our leaders
    • A holiday purchase scheme
    • Volunteering days
    • Professional subscriptions
    • Recognition schemes and people awards
    • Long service awards
    • Access to some great high street discount vouchers
    • Cycle to work scheme

      Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020. A Honest Approach, A Passionate Team, Quietly Confident