Lead Implementation Consultant

3 weeks ago

London, Greater London, United Kingdom Mercer Full time

Lead Implementation Consultant

What can you expect:

  • DarwinTM is our SaaS (Software as a Service) platform for global benefits management and employee engagement.
  • Today, with over 100 industry awards under our belt and more than four million employees using Darwin globally in over 100 countries and more than 40 languages worldwide, we continue to revolutionise the benefits market.
  • This is an excellent opportunity for a Lead Implementation Consultant to make a business & client impact by leading and supporting UK mid-market projects. Our Lead Implementation Consultants are accountable for the delivery of new implementations and annual flex renewal projects, for a range of UK clients.

What you will be rewarded with:

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

  • Act as the primary contact, project support or project sponsor for clients during their new implementation projects or complex change requests. This will include 20 projects per year.
  • Work directly with clients to understand their benefits scheme and consult on Darwin capabilities, capture the client requirements, and create technical Darwin specification documents.
  • Support the operating model by driving process improvements to delivery & service, and continually improve the way we sell, deliver and service clients.
  • Support the development and enablement of junior employees, through training, mentoring and potentially line management.
  • Support wider business as required including attending pitches, capacity planning and resourcing.
  • Work with off-shore project coordination, configuration specialists and quality assurance teams to ensure Darwin is meeting clients' needs.
  • Support clients' acceptance testing of the solution and monitor progress to ensure successful launch of the solution to their employees.
  • Ensure client deliverables are rendered in accordance to contractual commitments.

What you need to have:

  • Solid work experience gained as a project manager or implementation consultant for a SaaS product.
  • Benefits or related industry experience is essential – experience in related industries (such are Human Capital Management) will also be valuable.
  • Excellent written and oral communication skills.
  • Intermediate/ Advanced Excel skills (must be able to do VLOOKUP, Pivot tables etc.).
  • Ability to work on own and as part of a team.
  • Excellent planning and organisation skills and ability to work to deadlines.
  • Proven ability to develop and maintain excellent working relationships with 'key' internal and external client contacts and personalities.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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