Service Administrator

4 weeks ago

Farnborough, Hampshire, United Kingdom Zurich Insurance Company Ltd. Full time

Service Administrator (Part-Time, Job-Share, Full-Time)

Location: Farnborough/UK hybrid working

Closing date for applications: 4th September 2024

The opportunity:

Join our dedicated team of Sales Operations Consultants at Zurich Municipal, where customer passion drives every decision and action. We pride ourselves on offering innovative and creative solutions tailored to our customers' needs, consistently going above and beyond to deliver exceptional service that sets us apart in the industry.

As a Service Administrator at Zurich Municipal, you will help shape and develop the operational direction of this specialist sector. While this role is not customer-facing, you will support Sales Account Managers in delivering outstanding service to our customers through email and telephone interactions.

We provide comprehensive training and support from day one, ensuring you feel integrated into our team. This role is available part-time, job-share, or full-time because we want the best talent for our roles, and we understand that flexibility is sometimes necessary. If this sounds like you, let's discuss your needs during the interview.

What will you be doing?

  • Collaborate daily with your team and the wider Zurich Municipal Sales Team.
  • Deliver exceptional service experiences for customers and stakeholders, providing timely and quality solutions.
  • Manage and coordinate the tender process, ensuring compliance with legal and governance requirements.
  • Support in logging complaints and providing closure information.
  • Analyse data to assist the Sales Account Manager in meeting sales targets.
  • Manage data quality to support accurate reporting and forecasting for the business.
  • Take ownership of your workload while supporting team members to achieve collective goals.
  • Identify and suggest improvements to enhance the effectiveness and efficiency of our processes.

What are we looking for?

Experience in Insurance or Financial Services is not essential. We value your willingness to learn and contribute. Your strengths, energy, and enthusiasm are what we need the most.

Key attributes we seek include:

  • Strong communication skills, as you will collaborate with various functions to ensure our customers receive the best possible service.
  • The ability to make informed decisions using both data and personal judgment to achieve the best outcomes for Zurich and our customers.
  • A proactive approach to challenging processes and decisions, backed by keen attention to detail.
  • Flexibility to adapt to different workloads and pressures, with the ability to think on your feet.
  • Excellent organizational skills and the ability to prioritize tasks, keeping our customers' needs at the forefront of our minds.

As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid


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