Guest Service Assistant Reception

4 weeks ago

Leicester, Leicester, United Kingdom Holiday Inn Express Leicester Full time

JOIN OUR FAMILY

At RBH we value our team members above all and prioritize your well-being. Our commitment to diversity, health & wellness, sustainability, and individuality distinguishes us from competitors and contributes to our recognition as one of the Top 30 Best Places to Work in Hospitality. We are deeply passionate about the industry and constantly seek fresh talent to join our journey.

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT Holiday Inn Express Leicester

What you'll be responsible for...

Under the supervision of the Front Office Manager, we seek an individual who thrives on diversity and adapts readily to different work settings. Eager to understand the inner workings of each hotel department? At Holiday Inn Express Leicester, you will fulfill various roles each day, including Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping - ensuring each shift brings new challenges.

Our team operates like a close-knit unit, collaborating seamlessly to provide exceptional guest experiences through timely, efficient, knowledgeable, and genuinely exceptional service. We are a team of authentic, enthusiastic individuals who prioritize teamwork and excellence in service.

WHAT WE REQUIRE FROM YOU

While we primarily focus on personality and potential, the following qualities and skills will be necessary for the role of Guest Service Assistant.

  • Outstanding communication abilities
  • Preferably, experience in customer-facing roles. Lack of experience is not an issue - we provide comprehensive training
  • A positive and proactive mindset
  • Proficiency in using computers with a professional telephone demeanor

WHAT WE PROVIDE

As part of our benefits package designed to elevate our team's welfare, you will enjoy:

  • Special rates for hotel room bookings for you and your loved ones
  • Additional holidays on your birthday
  • Adaptable work schedules
  • Retirement plan
  • Complimentary meals during work, saving you more than £1000 annually

To discover more about our complete benefits package, visit our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management upholds equal opportunities in employment. We are advocates for a diverse workforce and a culture that promotes inclusivity and prioritizes individuals. Should you require any reasonable accommodations during our recruitment process, please reach out to us.

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