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Senior Service Manager
2 weeks ago
Location: UK - London, UK - Hatfield, UK - Reading | Job-ID: 209275 | Contract type: Standard | Business Unit: Customer Success & Service Delivery
Life on the team
Computacenter are seeking a Senior Service Manager to manage a portfolio of accounts in the Enterprise & Industry sector, reporting to the Service Director. You will be accountable for all Contractual and Professional Services delivered to our customers; this role will have more of an emphasis on Professional Services. You will provide leadership and management of the "virtual" customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes.
What you'll do
The successful Senior Service Manager will be responsible for;-
- You'll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required.
- Be accountable for all Services delivered to our Contractual and Professional Services customers.
- Assurance and oversight of all Professional Service engagements to ensure success delivery outcomes.
- Managing the service P&L for your portfolio accounts
- Cultivating and owning key stakeholder relationships, to comprehensively understand their business and ultimately delight the customer.
- Understanding how our Account Plan aligns to the customers strategy and goals and help to shape our strategy to better deliver against them.
- Together with the Sales team, you will drive growth in the Contractual and Professional Services delivered by understanding the customer's objectives how to convert these into opportunities for Computacenter.
What you'll need
- Leadership experience.
- Strong contractual and Commercial management.
- Exceptional Customer Relationship management skills.
- Stakeholder Management
- Ability to think strategically, set goals, measure success, and demonstrate strong business acumen.
- An inquisitive, innovative, change oriented approach.
- Occasional travel to London will be required.
Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We're growing. We're hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
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