Intercom System Engineer, EMEA

4 weeks ago


Denham, Buckinghamshire, United Kingdom Robert Bosch Tool Corporation Full time

Job Description

The Intercom System Engineer creates specific Intercom product or system solutions based on (project) specific end-user requirements and/or specific vertical needs and supports project tenders and the related execution process. He also provides technical support for regional customers.

Essential Functions

  • Translate end-user requirements into a technical solution with adaption of the standard products for verticals/projects (also considering cross-BU & 3rd party integration requirements)
  • Prepare technical concept, system designs for dedicated product solutions and projects on request of sales organizations
  • Assist end-users with troubleshooting and upgrades throughout the life of the system (level 2 and level 3)
  • Support final installation and commissioning phase (trouble-shooting) as required
  • Support Product Engineering Process (PEP) on all defined process steps
  • Support sales organization in projects and/or project acquisition phase
  • Assist sales in explaining concepts to end-users, influencers and system Integrators
  • Support training for sales and customers locally
  • Provide guidance and support to MKK to create training material

Qualifications

Requirements

  • Bachelor's degree in Technical domain or Engineering combined with experience in field related to professional communications
  • 2 - 5 years of experience in technical support / engineering preferably in the Critical Communications or Broadcast markets.
  • IP domain expertise
  • Strong customer focus.
  • Strong communication skills, both written and verbal using the English language.
  • Ability to plan, organize and follow through/implement activities to achieve timely, accurate results, focusing on key priorities and effectively juggling multiple projects.
  • Ability to identify problems and root causes, being creative in problem solving, listening to all input, examining all possibilities and remaining open minded.
  • Trustworthy and credible. Remains consistent in word and action.
  • Up to 50% travel (some international) may be required.


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