Current jobs related to ITSM Reporting Manager - London, Greater London - FIS Global

  • ITSM Functional Consultant

    1 week ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    {"h1": "Senior ITSM Functional Consultant", "p": "At FalconSmartIT, we are seeking a highly skilled Senior ITSM Functional Consultant to join our team. As a key member of our IT service management team, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow.Your primary...

  • ITSM Functional Consultant

    1 week ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    {"h1": "Senior ITSM Functional Consultant", "p": "At FalconSmartIT, we are seeking a highly skilled Senior ITSM Functional Consultant to join our team. As a key member of our IT service management team, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow.Your primary...

  • ITSM System Administrator

    2 days ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    Job SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesLead and...

  • ITSM System Administrator

    2 days ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    Job SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for automating and digitising processes through development and adoption of the ITSM platform. Your role will be to identify, scope, design, develop, test, and deploy new functionality, including the use of AI and Machine Learning.Main DutiesLead and...

  • ITSM Functional Consultant

    3 days ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    Job Title: ITSM Functional ConsultantFalconSmartIT is seeking a highly skilled ITSM Functional Consultant to join our team. As an ITSM Functional Consultant, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow.Key Responsibilities:Implement and standardize ITSM, ITOM,...

  • ITSM Functional Consultant

    3 days ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    Job Title: ITSM Functional ConsultantFalconSmartIT is seeking a highly skilled ITSM Functional Consultant to join our team. As an ITSM Functional Consultant, you will be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow.Key Responsibilities:Implement and standardize ITSM, ITOM,...

  • ITSM System Administrator

    1 week ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    Job SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for driving digital transformation across the ITSM platform. Your role will involve automating and digitizing processes through development and adoption of the platform, identifying and implementing new functionality, and collaborating with business...

  • ITSM System Administrator

    1 week ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    Job SummaryYou will be a key member of the Product Delivery team at NHS Blood and Transplant, responsible for driving digital transformation across the ITSM platform. Your role will involve automating and digitizing processes through development and adoption of the platform, identifying and implementing new functionality, and collaborating with business...

  • ITSM Consultant

    1 week ago

    London, Greater London, United Kingdom Computappoint Full time

    IT Service Management OpportunityComputappoint Limited is seeking a highly motivated and skilled ITSM professional to join their team. As a Change and Configuration Manager, you will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners.Key Responsibilities:Administering...

  • ITSM Consultant

    1 week ago

    London, Greater London, United Kingdom Computappoint Full time

    IT Service Management OpportunityComputappoint Limited is seeking a highly motivated and skilled ITSM professional to join their team. As a Change and Configuration Manager, you will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners.Key Responsibilities:Administering...

  • ITSM Process Specialist

    1 month ago

    London, Greater London, United Kingdom FalconSmartIT Full time

    Company: FalconSmartITJob Title: ITSM Functional ConsultantJob Type: Contract / PermanentLocation: London, UKOverview:FalconSmartIT is in search of a proficient ITSM Functional Consultant to enhance our operations. In this role, you will focus on the implementation, standardization, and enhancement of IT Service Management processes within extensive client...

  • ServiceNow ITSM Specialist

    2 weeks ago

    London, Greater London, United Kingdom Alexander Ash Consulting Full time

    Job Title: 2-years ServiceNow SME in ITBM, ITSM and ITOM contractJob Description:Transformative Opportunity for ServiceNow Experts in a Major Government IT ProjectWe're seeking experienced ServiceNow Consultants specializing in ITOM, ITSM, and ITBM to join a high-impact, 2-year government IT transformation project in the UK. This project will revolutionize...

  • Technical Lead for ITSM and ITOM

    2 weeks ago

    London, Greater London, United Kingdom Linking Humans Full time

    Job DescriptionWe are seeking a highly skilled and experienced Technical Lead to join our team at Linking Humans. As a Lead ServiceNow Technical Consultant, you will play a key role in leading the design, development, and implementation of IT Service Management (ITSM) and IT Operations Management (ITOM) solutions.Key Responsibilities:ITSM and ITOM Solution...

  • Technical Lead for ITSM and ITOM

    2 weeks ago

    London, Greater London, United Kingdom Linking Humans Full time

    Job DescriptionWe are seeking a highly skilled and experienced Technical Lead to join our team at Linking Humans. As a Lead ServiceNow Technical Consultant, you will play a key role in leading the design, development, and implementation of IT Service Management (ITSM) and IT Operations Management (ITOM) solutions.Key Responsibilities:ITSM and ITOM Solution...

  • ServiceNow Developer

    6 days ago

    London, Greater London, United Kingdom Methods Full time

    ServiceNow Developer Job Description **Job Summary** Methods is seeking a highly skilled ServiceNow Developer to join our team for a 12-month contract. As a ServiceNow Developer, you will be responsible for designing, developing, and delivering IT Service Management (ITSM) solutions using the ServiceNow platform. **Key Responsibilities** * Design and...

  • ServiceNow Developer

    5 days ago

    London, Greater London, United Kingdom Methods Full time

    ServiceNow Developer Job Description **Job Summary** Methods is seeking a highly skilled ServiceNow Developer to join our team for a 12-month contract. As a ServiceNow Developer, you will be responsible for designing, developing, and delivering IT Service Management (ITSM) solutions using the ServiceNow platform. **Key Responsibilities** * Design and...

  • ServiceNow Developer

    3 days ago

    London, Greater London, United Kingdom Methods Full time

    ServiceNow Developer Job Description **Job Summary** Methods is seeking a highly skilled ServiceNow Developer to join our team for a 12-month contract. As a ServiceNow Developer, you will be responsible for designing, developing, and delivering IT Service Management (ITSM) solutions using the ServiceNow platform. **Key Responsibilities** * Design and...

  • ServiceNow Developer

    3 days ago

    London, Greater London, United Kingdom Methods Full time

    ServiceNow Developer Job Description **Job Summary** Methods is seeking a highly skilled ServiceNow Developer to join our team for a 12-month contract. As a ServiceNow Developer, you will be responsible for designing, developing, and delivering IT Service Management (ITSM) solutions using the ServiceNow platform. **Key Responsibilities** * Design and...

  • ServiceNow Developer

    3 days ago

    London, Greater London, United Kingdom Methods Full time

    ServiceNow Developer OpportunityWe are seeking a skilled ServiceNow Developer to join our team at Methods. As a ServiceNow Developer, you will be responsible for designing, developing, and delivering IT Service Management (ITSM) solutions using the ServiceNow platform.Key Responsibilities:Configure and customize the ServiceNow system to meet business...

  • ServiceNow Developer

    3 days ago

    London, Greater London, United Kingdom Methods Full time

    ServiceNow Developer OpportunityWe are seeking a skilled ServiceNow Developer to join our team at Methods. As a ServiceNow Developer, you will be responsible for designing, developing, and delivering IT Service Management (ITSM) solutions using the ServiceNow platform.Key Responsibilities:Configure and customize the ServiceNow system to meet business...

ITSM Reporting Manager

4 months ago

London, Greater London, United Kingdom FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

We are building a world class IT Service Management (ITSM) team from the ground up, using technology and knowledge to empower colleagues to delivery exceptional market leading services to our internal and external clients.

This is your opportunity to join the rapidly growing international Governance, Improvement & Reporting (GIR) team, with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence. Leveraging an Agile-aligned framework to provide innovative data solutions driving real business value to both our internal and external customers.

What you will be doing

This role is a key position within the GIR team and will play a critical part in defining and driving the global implementation of ITSM data collection, management, analysis, and reporting. You will take responsibility for stakeholder engagement as well as guiding Worldpay colleagues towards the best delivery options available to achieve our mutual goals.

You will need to have a breadth of experience across end to end BI/Analytics/Engineering Data product delivery, from requirement, through sign-off, to delivery. You should be hands on technically, but also have strong soft skills, be able to collaborate with colleagues and business partners but also work through a problem alone.

Responsibilities include, but are not limited to:

· Forming an important part of a team of reporting engineers delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned team.

· User engagement and scope capture, to understand their strategic goals and for delivery of analysis/reporting solutions.

· Design and delivery of analysis/reporting solutions to end users and ensuring they can drive value through data/analytics capabilities and technology.

· Ongoing support of solutions, including incident break-fix and bug-fix work.

· Use of multiple BI technologies/tools to create real-time, dynamic analytics dashboards.

· Take personal responsibility for quality of your individual deliverables, and contribute to the quality assurance of your team's deliverables.

· Become an integral part of the wider GIR team, supporting key projects and programs critical to its success.

What you bring:

· Data Modelling: Designing and developing data models that effectively support business requirements.

· SQL Querying: Utilizing SQL for database querying to retrieve and manipulate data.

· Report Development: Creating interactive dashboards and reports in Power BI that provide clear, actionable insights.

· Data Analysis: Analysing datasets to understand trends, patterns, and insights.

· ETL Processes: Managing ETL (Extract, Transform, Load) processes to clean and transform data before it can be used in reports.

· DAX: Writing Data Analysis Expressions (DAX) for creating custom calculations in Power BI.

· Communication: Effectively conveying complex data insights in a clear and understandable manner to stakeholders, and able to tailor results into language appropriate for the audience.

· Problem Solving: Strong analytical and problem-solving skills with an eye for detail.

· Open Minded: A willingness to learn and adapt with a positive attitude to challenges and opportunities.

· Detail Minded: These responsibilities require a robust understanding of data analysis, and meticulous attention to detail / aesthetic.

· Specialist Skills: Skilled at using the Microsoft environment and tooling suites – including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration.

Added bonus if you have:

· Additional experience with Microsoft BI stack, including Power Pivot, SSIS, SSRS, and SSAS, is ideal.

· Additional experience with Pagination Reporting and other Microsoft automation tooling, such as Power Automate.

· Experience in the IT service industry and especially ITIL

· Experience with the Servicenow product suite/technology

· Experience in development methodology

· Experience in creating excellent, detailed documentation

What we offer you

· A competitive salary and benefits.

· A variety of career development tools, resources, and opportunities.

· The chance to work on some of the most challenging, relevant issues in the payment industry.

· Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass