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Regional Property Manager

4 months ago

London, Greater London, United Kingdom Knight Frank LLP Full time

Based from our global headquarters in 55 Baker Street, our exceptional Property Managment team is looking to recruit a Regional Property Manger (Team Leader) on a 12-month Fixed Term Contract. This role will involve leading a team of Property Managers as well as managing a portfolio of properties in the Prime Central London and East London areas.

We are the world's leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.

Key Responsibilities:

  • Manage and lead a team of Property Managers, ensuring they meet their targets and deliver high-quality service to clients.
  • Oversee the team's operations, including arranging property visits, maintenance coordination, refurbishment projects, and end-of-tenancy processes.
  • Monitor and manage the team's financials, including processing and managing payment of invoices from contractors and suppliers, ensuring availability of funds and accurate documentation.
  • Provide guidance and support to junior members of the department and provide training when needed.
  • Build and maintain strong relationships with clients, tenants, and internal stakeholders, identifying areas where the team can assist further.
  • Attend and confidentially present in team and department meetings, build team relationships with front offices.
  • Ensure the team maintains accurate records of property and maintenance details and landlord instructions on the CRM.
  • Handle negotiations between landlords and tenants, ensuring fair resolutions are reached while maintaining the highest level of professionalism.
  • Continuously assess and improve team performance, providing feedback and coaching to team members.
  • Conduct monthly one-to-one meetings, weekly catch-ups, and annual appraisals with team members.
  • Resolve any complaints or escalations in a timely and professional manner.

    Experience Required

    • Proven experience in managing and leading a team of property managers, with a track record of excellence.
    • Highly trained and experienced property manager with knowledge of sophisticated systems within high-tech properties.
    • Exceptional organizational skills and meticulous attention to detail.
    • Outstanding communication skills and the ability to maintain professionalism and discretion at all times.
    • Proven record of excellent customer service, including during contentious situations.
    • Strong problem-solving skills and the ability to manage complex property-related challenges.
    • Ability to work autonomously while also collaborating effectively within a team.

      The Regional Property Manager is responsible for ensuring the delivery of a high-quality service to clients, and fostering confidential and professional relationships with landlords and tenants, serving as their trusted point of contact for property-related matters.

      If you are a driven individual with the required experience and skills, we would like to hear from you. Discover more about Knight Frank and explore this exciting opportunity to advance your career in a dynamic and supportive environment that values excellence, integrity, and innovation.

      #1 #LI-MF1

      Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.