Accounting Specialist

Found in: beBee jobs GB - 2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Blackhawk Network Full time
Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN's portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN's network spans across the globe with over 400,000 consumer touchpoints. Learn more at

The Cashstar platform is used to manage 1st party client gift card programmes. It is a fully managed service that we provide to our clients and the Finance team handle all aspects of the service. We act on behalf of the clients and therefore behave as if we are the client as far as the end customers are concerned. On one hand the team are supporting the customers buying the products from us, on the other they are supporting the client which are the likes of Tesco, Morrisons, Iceland, Marks and Spencers etc.

This is a one year contract with possible extension.

Role Purpose:
To manage the end-to-end process of customer transactions via our Cashstar Solution on behalf of our 1st Party Clients (i.e Tesco, Morrisons, Boots).

To manage customer orders via Cashstar, manually releasing the orders when funds are received or where floats/credit limits permit.Set up new customers in Cashstar and our ERP system following KYB rules.Post cash daily to our finance system & perform bank reconciliations.Arrange client settlement payments according to contractual terms.Process imports raising credit notes/invoices within our finance system.Manage and reconcile Customer float accounts.Perform credit control duties to collect cash for those customers given credit.Manage credit customers to their credit limits and payment terms, ensuring accounts are placed on stop in line with the contract.Perform manual fraud checks on customers, working closely with the Fraud Manager where required to identify possible fraudulent orders.Create, check and issue client period end reports to specific timelines.Build a good rapport with each B2B customer contact whilst maintaining a strong relationship with our clients.Ensure that client queries are resolved in a timely manner via phone, emails and our ticketing system.Understand the Cashstar/ERP system and processes to help answer client queries and to spot potential errors.To read, fully understand and adhere to the clauses in the contract with our client.Highlight to the Head of eCommerce Accounting where you are concerned about the customers' ability to pay, any potential bad debt risks.Understand and work to an agreed set of SLAs.To provide regular statements/reports/statistics on the position of the debts/Floats.
Knowledge of double entry bookkeeping is requiredMust have strong communication skills, both written and oral, with the ability to change customer behaviour.Experience of working in a commercial environment, working to tight deadlines in a busy team would be beneficial. Must be able to work as part of a team, flexing duties and supporting each other to meet client SLAs.Must be able to influence internal contacts to resolve queries in a timely manner. Good knowledge of excel - intermediate level would be beneficial.Strong attention to detail and motivated to ensure accuracy of own work.Must be able to work on behalf of our clients.Inquisitive and tenacious with a desire to complete tasks and improve processes.
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