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Professional Indemnity Claims Advocate

1 month ago

London, Greater London, United Kingdom Marsh Full time

R_263402 – Professional Indemnity Claims Advocate

An opportunity has arisen to join our Professional Indemnity Claims Team as a Claims Advocate where you will be responsible for delivering a comprehensive claims service to Marsh's professional indemnity clients with a focus on technical expertise complex recoveries.

Due to the nature of the role, we can look at part time or full time applicants.

Department overview

You will be part of the Professional Indemnity Claims Advocacy Team which is based predominantly in London. The team works closely alongside the Professional Indemnity placement practice. The Professional Indemnity team at Marsh services a significant number of large, global professional services firms including a significant number of top 100 law firms, accountants, surveyors, architects and engineers. The claims team work closely with the placement practice and provide claims advocacy services on more complex aspects of claims.

What can you expect?

  • Use technical PI claims ability to stand you at the forefront of our client service proposition.
  • Part of the wider team and a valuable contributor to winning and retaining clients through service delivery and results.
  • Demonstrate technical ability, market knowledge and the personality to build relationships with new and existing clients.
  • Join a team of experienced market professionals; some have 30+ years in the insurance market; others have significant experience at law firms.
  • We focus on developing our talent, whether that is through technical courses or training for leadership positions. We have a strong "grow-our-own" policy

What you will be rewarded with?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Work closely with professional indemnity clients, overseas offices and other colleagues in providing strategic, technical and tactical claims advice.
  • Guide the large clients through complex insurance claims under professional indemnity policies.
  • Advocate on behalf of Marsh clients with insurers.
  • Contribute to thought leadership on issues affecting professional indemnity clients.
  • Provide training for placing and claims colleagues.
  • Provide support to the professional indemnity team through the feedback of claims intelligence to product development colleagues.
  • Support the business in winning and retaining clients.
  • Manage client relationships from a claims perspective.
  • Capture actionable, aggregate data for use by clients in future pre-incident planning and risk management.
  • Comply with appropriate regulatory, systems and controls procedures.

What you need to have:

  • Experience of resolving complex financial and professional lines insurance claims.
  • Claims management experience.
  • Excellent negotiation, communication and relationship management skills.

What makes you stand out:

  • Knowledge of solicitors, accountants, healthcare professional indemnity clients.
  • Experience of presenting to clients and colleagues.
  • Experience of claims management for large corporates with significant claims volumes as well as complex individual losses.

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

#hybrid #LI-PW

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