Internal Communications Manager

3 weeks ago

London, Greater London, United Kingdom Colt Technology Services Full time

Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities.

Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard.

Role Overview

As our Internal Communications Manager, you are the storyteller, the voice that bridges our company's vision, values, and objectives with the hearts and minds of our team members. Your mission is to craft narratives that inspire, inform, and empower our diverse workforce, fostering a culture of unity, clarity, and engagement.

Outcomes

Strategic Messaging: Develop and execute an internal communications strategy aligned with the company's overarching goals and values. Craft compelling narratives that articulate our mission, vision, and strategic initiatives, ensuring consistency across all communication channels.

Storytelling: Transform complex concepts, updates, and initiatives into captivating stories that resonate with our teams. Use your exceptional writing skills to create narratives that evoke emotion, drive understanding, and inspire action.

Content Creation: Produce a wide range of content, including emails, newsletters, intranet articles, presentations, and videos, to effectively communicate key messages and foster a sense of connection and belonging among employees.

Change Management Communication: Collaborate closely with leaders and project teams to develop communication plans for organisational changes, ensuring transparency, clarity, and empathy throughout the change process.

Feedback Loop: Establish mechanisms for two-way communication, actively soliciting feedback from employees and using insights to continuously refine communication strategies and tactics.

Crisis Communication: Serve as a trusted source of information during times of crisis or uncertainty, providing timely updates, reassurance, and guidance to employees while upholding the company's values and reputation.

Collaboration: Work cross-functionally with departments across the organisation, including Human Resources, Marketing, and Executive Leadership, to align messaging and initiatives and maximize the impact of internal communications efforts.

Measurement and Analysis: Develop metrics to evaluate the effectiveness of internal communications initiatives. Use data-driven insights to track engagement, identify opportunities for improvement, and demonstrate the value of internal communications to key stakeholders.

Role Specific Requirements
  • Outstanding writing and storytelling abilities, with a talent for translating complex ideas into clear, compelling narratives.
  • Strong strategic thinking and problem-solving skills, with the ability to align communications initiatives with broader organisational objectives.
  • Excellent interpersonal and collaboration skills, with a proven track record of building relationships and influencing stakeholders at all levels of the organisation.
  • Experience in change management communication, crisis communication, or internal communications within a dynamic and fast-paced environment.
  • Proficiency in leveraging a variety of communication channels and tools, including email, intranet platforms, social media, and multimedia content creation.
  • Bachelor's degree in Communications, Public Relations, Marketing, or a related field. Additional certifications or specialised training in internal communications are a plus.
  • Promote diversity, equity, and inclusion through all internal communications materials and channels to foster a more inclusive and welcoming workplace
  • Develop and implement a comprehensive internal communication strategy that promotes DEI initiatives within Colt DCS
  • Monitor and evaluate the effectiveness of DEI-related internal communications efforts, and provide recommendations for continuous improvement and alignment with business goals and objectives

What we offer:

Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location.

In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance.

Some benefit examples are

  • Pension and insurance options
  • Access to a virtual business school for ongoing learning
  • Business mentoring
  • Discounts with local hospitality and retail providers
  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities

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