Advice Service Coordinator

3 weeks ago

London, Greater London, United Kingdom South East London Mind Full time
  • £20,669 per year (based on a full-time salary of £30,396)
  • 25.5 hours per week
  • Fixed-term contract for 1 year with possibility of extension (subject to funding)
  • Based in Brixton
  • Some hybrid working permitted, in line with policy. There is an expectation that you will work from the Brixton office at least 1 day per week.

    Often the first point of contact for our clients in Lambeth and Southwark, the Information and Advice Service aims to provide support for residents who may be experiencing social-isolation, low mood, anxiety or depression. The service handles over 1500 enquiries a year from people seeking support for a range of issues including welfare benefits, housing and homelessness, advocacy, family support, disability and legal advice in addition to accessing our mental health and befriending services.

    As one of two Advice Service Coordinators, you'll support volunteers to ensure that the service is running efficiently. You will be in regular contact with clients both interested in and accessing the service to make sure they have adequate support. This may include referrals and signposting to additional or alternative mental health and social support services.

    You'll also maintain the online Community Information Network (COIN) directory, which includes vocational and social opportunities for adults with long term health conditions who are looking for paid work, to move closer to their vocational goals or consider social and leisure opportunities.

    Applicants should have experience of providing specialist advice in benefits and housing, managing a diverse caseload and providing advocacy, and possess effective communication skills. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

    Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

    Closing date: Monday 27th May (11:59pm)

    Likely interview date: Thursday 6th June in Brixton

    SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

    SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that's part of who you are.

    Read more about staff benefits and why staff love working here on our website.

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