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Service Lead

4 months ago

Northallerton, North Yorkshire, United Kingdom Carers Plus Yorkshire Full time

We're looking for a Service Lead who has excellent organisational skills and an enthusiastic, friendly manner to keep the team thriving You will have a natural flexibility in handling day-to-day operations at the Northallerton office. You will be a first point of contact for staff queries and supporting the day-to-day work across each service.


Carers Plus Yorkshire is a well-established charity of over 29 years, providing information, advice and support to unpaid family Carers and the wider community across multiple districts of North Yorkshire including Scarborough, Whitby, Ryedale, Hambleton and Richmondshire.

We are seeking a:

Service Lead for 30 hours per week

Salary £23,200 (pro rata of £29,000 fte) 30hpw

This role will be based in our Northallerton office four days per week and be responsible for supporting the delivery of services in Hambleton and Richmondshire

We're looking for a Service Lead who has excellent organisational skills and an enthusiastic, friendly manner to keep the team thriving You will have a natural flexibility in handling day-to-day operations at the Northallerton office. You will be a first point of contact for staff queries and supporting the day-to-day work across each service.

The Service Lead will provide a strong, reliable support for operations by helping to develop procedures and implementing them, as well as ensuring effective and efficient communication throughout the team. You will also help us achieve organisational efficiency by nurturing a positive, inclusive work environment.

You will undertake regular client casework (minimum or equivalent of two days per week), holding the responsibility for an allocated caseload of carers for 1:1 carer support (inclusive of our adviceline calls, home visits, outreach and telephone support).

You should be a well-rounded and excellent communicator, with empathy, enthusiasm, a good sense of humour and a passion for driving Carers Plus Yorkshire forward.

If this sounds like the role for you, we offer in return an attractive annual leave package of 25 days plus bank holidays (with service length increases up to 30 days plus bank holidays). We also offer a healthcare cover plan for free dental and optical care plus a range of other benefits.

Own transport essential due to rural location.

Closing date for applications: noon on Tuesday 4th June 2024

Interviews will take place on: Friday 14th June in Northallerton

Should the right candidate not be recruited the post will remain open until the right candidate is found. We are hoping for a start date for the successful candidate in September.

For an informal discussion please contact Rachel through or

Please return completed application packs (through our website here - ), or send your current CV and covering letter, to

Do you consider yourself to have a disability as defined by the DDA? If yes, we will guarantee you an interview providing you meet the essential criteria for the post as described in the person spec.

Are you currently a Reservist for the Armed Forces? If yes, we will guarantee you an interview providing you meet the essential criteria for the post as described in the person spec.