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Members ICT Support Officer

3 months ago

Redditch, Worcestershire, United Kingdom Bromsgrove and Redditch Councils Full time

About Us:

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Job Description:

We are seeking two dedicated and proactive Members ICT Support Officers to join our team at Bromsgrove and Redditch Councils. The successful candidates will play a vital role in providing comprehensive ICT support services to the leaders and members of the council. The Members ICT Support Officers will be responsible for ensuring that Council members have access to reliable and efficient technology solutions to facilitate their work and communication between the hours of 11:30am and 7:30pm with occasional out of hours support of members meetings between 7:30pm and 9:30pm.

Key Responsibilities:

Provide frontline ICT support to Council members, assisting with hardware, software, and network-related issues.Install, configure, and maintain ICT equipment, including computers, tablets, printers, and mobile devices.Troubleshoot technical issues promptly and escalate complex problems to the appropriate support teams when necessary.Set up and maintain email accounts, user profiles, and access permissions for council members and staff.Collaborate with the ICT team to implement technology solutions and upgrades to meet the needs of Council members and improve operational efficiency.Deliver training and support sessions to Council members and staff on the use of ICT tools and applications.Ensure compliance with data protection and security policies, safeguarding sensitive information and maintaining confidentiality. Qualifications and Experience:Proven experience in providing technical support in an ICT environment, preferably in a public sector setting.Strong knowledge of desktop operating systems (Windows, Windows Server), office productivity software (Microsoft Office 365, Microsoft Teams), and mobile devices (iOS and Android).Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.Customer-focused approach and a commitment to delivering high-quality ICT support services. Additional Information

The Councils offer a range of staff benefits:

pensiongenerous leave entitlements starting at 25 days plus bank holidays (pro-rata)flexible working, where appropriateEmployee Assistance Programmeaccess to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more Bromsgrove and Redditch are equal opportunity employers. We welcome applications from candidates of all backgrounds and experiences. The closing date is Sunday 25 August 2024 (midnight).

Additional Information:

Interviews will commence week beginning 2 September 2024.

A job description and person specification are attached.

If you do need further information on the duties of this post please contact Peter Bailey, ICT Technical Team Leader at or , Ext 1773

If you experience any difficulties applying online, please contact the HR Recruitment Team at

How to apply:

Please select the 'Apply' button.

Attached documents
Members ICT Support Officer JD PS Transformation Nov 2022