Technical Support Engineer

1 month ago

Reading, Reading, United Kingdom Adobe Full time

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

The Opportunity
With your experience in web development, and web development applications, assets management software and content delivery applications, join a team of technical experts supporting our strategic customers. Key elements of the role involve handling technical issues and ensuring our customers are set-up for success. You will field questions, log, and work high priority issues, speak with Customers regularly, and handle customer issues while working with the extended Adobe Support team (Support, TAMs and Engineering). The over-arching goal is to ensure that you can anticipate and avoid issues, troubleshoot customer problems, and resolve complex tickets.
What you'll Do
As the first point of contact for customer concerns relating to their technical issues, advocate and represent their needs with internal product and engineering teams. Provide timely responses, updates, and resolution to technical and product inquiries. Be aware of customer's business priorities and impact, to ensure mitigation and resolution.
Understand the customer's business priorities and impact, navigate Adobe internal teams on their behalf, and be able to integrate and establish rapport with cross-region customer teams and cultures to build trust.
What you need to succeed

• Experienced Web Developer - Adobe Experience Manager requires strong Java development, JavaScript, JEE application servers, databases, and LDAP server technology to support our customer's deployments and instances in development and production. Experience with HTML5, XHTML, HTML, CSS and XML very beneficial.

• Experienced Technical Support specialist - Proven understanding of performance tuning and optimisation, debugging customer code, and knowledge at API level of 3rd party applications. Experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations.

• Bachelor's Degree or equivalent experience
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact

  • Technical Field Support Engineer

    7 days ago

    Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewRise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients.Key ResponsibilitiesPerform routine maintenance and repairs on AutoclavesConduct on-site technical support and...

  • Field Service Engineer

    7 days ago

    Reading, Reading, United Kingdom MTrec Technical Full time

    Job OverviewAbout MTrec TechnicalMTrec Technical is a leading provider of technical services, dedicated to delivering exceptional solutions to our clients in the engineering sector.Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team, responsible for providing technical support and maintenance services to our clients.Key...

  • Heating Engineer

    1 day ago

    Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Job Overview**Job Title:** Heating Engineer**Location:** Reading and surrounding area**Salary:** £35,000 - £38,000 (Depending on Experience) + Bonus + Vehicle + PensionWe are seeking a qualified Gas Engineer to join our team at Rise Technical Recruitment Limited. As a Heating Engineer, you will be responsible for providing expert heating solutions to our...

  • Heating Engineer

    2 days ago

    Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Job Overview**Job Title:** Heating Engineer**Location:** Reading and surrounding area**Salary:** £35,000 - £38,000 (Depending on Experience) + Bonus + Vehicle + PensionWe are seeking a qualified Gas Engineer to join our team at Rise Technical Recruitment Limited. As a Heating Engineer, you will be responsible for providing expert heating solutions to our...

  • Technical Field Service Engineer

    7 days ago

    Reading, Reading, United Kingdom MTrec Technical Full time

    Job OverviewAbout MTrec TechnicalMTrec Technical is a leading provider of technical services, committed to delivering exceptional results to our clients. We are proud to represent our prestigious engineering client, based in the South of England, as they embark on a journey of growth and expansion.Key ResponsibilitiesDeliver technical expertise to clients,...

  • Technical Support Engineer

    5 days ago

    Reading, Reading, United Kingdom Johnson Controls International Full time

    About Johnson Controls International:Join our innovative team, where we are committed to providing exceptional technical services. We take pride in utilizing advanced technology and partnering with industry-leading brands, offering our employees a wealth of career advancement opportunities.Position: Technical Support EngineerKey Responsibilities: Oversee and...

  • Technical Support Engineer

    4 weeks ago

    Reading, Reading, United Kingdom Johnson Controls International Full time

    About Johnson Controls International:Join our innovative team, where we are committed to providing exceptional technical services. We take pride in utilizing advanced technology and partnering with industry-leading brands, offering our employees a wealth of career advancement opportunities.Position: Technical Support EngineerKey Responsibilities: Oversee and...

  • Evening Technical Support Engineer

    4 weeks ago

    Reading, Reading, United Kingdom Zest Business Group Full time £45,000

    Zest Business Group is collaborating with a prominent manufacturer in the optical sector to recruit a Technical Support Engineer to join their growing team.Renowned as a leader in the development of innovative and effective instruments and technologies, our client has established a strong reputation for delivering a comprehensive range of services and...

  • Technical Support Engineer

    5 days ago

    Reading, Reading, United Kingdom Johnson Controls International Full time

    About Johnson Controls International:Join our innovative team, where we are committed to providing exceptional technical services. We take pride in utilizing advanced technology and partnering with industry-leading brands, offering our employees numerous career development opportunities.Position: Technical Support EngineerKey Responsibilities: Perform...

  • Technical Support Engineer

    4 weeks ago

    Reading, Reading, United Kingdom Johnson Controls International Full time

    About Johnson Controls International:Join our innovative team, where we are committed to providing exceptional technical services. We take pride in utilizing advanced technology and partnering with industry-leading brands, offering our employees numerous career development opportunities.Position: Technical Support EngineerKey Responsibilities: Perform...

  • Heating Engineer

    3 days ago

    Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary: We are seeking a qualified Gas Engineer to join our team at Rise Technical Recruitment Limited. As a Heating Engineer, you will be responsible for providing top-notch heating solutions across the domestic and commercial sectors.About the Role:Provide expert heating solutions to clients across the domestic and commercial sectors.Work closely with...

  • Heating Engineer

    3 days ago

    Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary: We are seeking a qualified Gas Engineer to join our team at Rise Technical Recruitment Limited. As a Heating Engineer, you will be responsible for providing top-notch heating solutions across the domestic and commercial sectors.About the Role:Provide expert heating solutions to clients across the domestic and commercial sectors.Work closely with...

  • Technical Support Engineer

    4 weeks ago

    Reading, Reading, United Kingdom Clear IT Recruitment Full time £26,000

    Become a vital member of our innovative team as a Technical Support EngineerIn this role, you will:Deliver Electronic Point of Sale (EPOS) and IT assistance across diverse sectorsIdentify and resolve issues related to EPOS systems, networking, and associated devicesEngage in projects that encompass Audio-Visual (AV) systems, Digital Signage, and Customer...

  • Heating Engineer

    6 days ago

    Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Heating Engineer - Technical SpecialistAbout the Role:Rise Technical Recruitment Limited is seeking a qualified Gas Engineer to take the next step in their career at a well-established company. As a Heating Engineer - Technical Specialist, you will be responsible for providing expert heating solutions across the domestic and commercial sectors.Key...

  • Heating Engineer

    5 days ago

    Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Heating Engineer - Technical SpecialistAbout the Role:Rise Technical Recruitment Limited is seeking a qualified Gas Engineer to take the next step in their career at a well-established company. As a Heating Engineer - Technical Specialist, you will be responsible for providing expert heating solutions across the domestic and commercial sectors.Key...

  • Technical Support Engineer

    4 weeks ago

    Reading, Reading, United Kingdom CRG TEC Full time

    Position OverviewTechnical Support Engineer- Expertise in fire safety systems, security alarms, or electrical engineering- A career-oriented opportunity with a leading UK company- Competitive salary of £33,000, with potential overtime earnings between £5,000 and £8,000, plus a £2,000 annual bonus, company vehicle, fuel allowance, 22 days of annual leave,...

  • AV Technical Support Engineer

    4 weeks ago

    Reading, Reading, United Kingdom Construkt RS Limited Full time

    Join Our Team as an AV Technical Support EngineerWe are excited to announce an opportunity for an AV Technical Support Engineer to become part of our expanding team at Construkt RS Limited.Role Overview: In this position, you will play a crucial role in delivering exceptional audio-visual support services. While prior experience in the AV sector is...

  • Digital RTL Design Engineer

    22 hours ago

    Reading, Reading, United Kingdom Technical Futures. Full time

    Job Title: Digital RTL Design EngineerAbout the Role:We are seeking a highly skilled Digital RTL Design Engineer to join our team at Technical Futures. As a key member of our design team, you will be responsible for designing and developing digital circuits using RTL coding skills.Key Responsibilities:Design and develop digital circuits using RTL coding...

  • Digital RTL Design Engineer

    20 hours ago

    Reading, Reading, United Kingdom Technical Futures. Full time

    Job Title: Digital RTL Design EngineerAbout the Role:We are seeking a highly skilled Digital RTL Design Engineer to join our team at Technical Futures. As a key member of our design team, you will be responsible for designing and developing digital circuits using RTL coding skills.Key Responsibilities:Design and develop digital circuits using RTL coding...

  • Lead Embedded Software Engineer

    6 days ago

    Reading, Reading, United Kingdom Technical Futures. Full time

    Job DescriptionA seasoned Embedded Software Engineer with extensive industrial experience in designing and debugging real-time applications in C/C++ will become a key member of our team at Technical Futures.You will work with Embedded SoC systems using bare-metal, RTOS or Linux, leading the development of Embedded Firmware for our silicon projects.Key...