Third Party Intervention Coach

4 weeks ago

Liverpool, Liverpool, United Kingdom Carpenters Group Full time
Job Purpose

We are looking for a highly motivated individual to deliver coaching to all colleagues; identifying skill gaps by observation and improving the competency of colleagues across the Third Party Intervention Team.

Working alongside the Team Leader on training needs analysis and recording all training/coaching, the individual should be able to motivate and support the team to drive performance

Key Duties & Responsibilities
  • To ensure colleagues you coach improve knowledge and working practices of claims management.
  • Assess and improve colleagues understanding of indemnity, liability and fraud identification.
  • Assess and improve colleagues understanding of correct and prompt reserving of claims
  • To ensure that operational goals of the department are met.
  • To complete the defined coaching records of colleagues in respect of a feedback summary, learning points and a development plan and review in conjunction with Team Managers
  • Ability to effectively communicate with colleagues and managers to deliver coherent improvement plan for all colleagues.
  • To complete Quality Audits on colleagues and recommend and deliver coaching based on results.
  • Ability to interpret performance and other data to understand team and individual's coaching/training needs.
  • To liaise with Team Managers to identify needs for formal classroom based training.
  • Perform to a high level in a target orientated environment.
  • To contribute to team/department performance by assisting colleagues to ensure team targets are met
  • To process and/or authorise payments within own authority levels
  • To resolve third complaints and issues avoiding expressions of dissatisfaction escalating into complaints
  • To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
  • To build great relationships with cross functional teams to ensure overall success
  • To drive your own development by actively seeking development opportunities
  • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
  • To act as technical reference point for team
  • To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
  • To adhere to company policies and procedures
  • To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies
    Experience & Knowledge
    • Experience in a sales environment is desirable but not essential.
    • Strong written, oral and interpersonal skills.
    • An ability to work using own initiative with boundaries.
    • An ability to work effectively with people across a wide range of levels and responsibilities.
    • Previous experience of Hastings Customer claims handling
    • Full understanding of liability pertaining to disputed and none disputed claims
    • Full knowledge and understanding of insurance processes
    • Full knowledge and understanding of liability decision making
    • Full knowledge and understanding of claims reserving and its importance
    • Full working knowledge of Guidewire
    • Strong written, oral and interpersonal skills
    • An ability to work using own initiative within boundaries
    • An ability to work effectively with people across a wide range of levels and responsibilities
    • Good IT/Keyboard skills
    • Good numeric skills
      Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

      About us

      We are one of the leading providers of insurance and legal services.

      Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

      We work in partnership with insurers, brokers and MGA's to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 850 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.

      Our team's insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.

      Our culture is what defines us as an organisation and has been built around our 5 core values.

      We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

      Benefits

      30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
      Hybrid working model (in relevant role)
      2 x Volunteering days to support charitable initiatives
      Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
      Medicash cash plan - claim back dental / physio / optical appointments
      My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
      Discounts and cash back on travel and shopping through Medicash extras
      Life Assurance Scheme (4 x salary)
      Pension scheme
      Funded driving theory test (in relevant role)
      Active network of Wellbeing Champions - providing mental health support
      Training and development opportunities
      Funded social events to connect with your colleagues
      Dress for your day policy

  • Third Party Intervention Coach

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Carpenters Group Full time

    Job PurposeWe are looking for a highly motivated individual to deliver coaching to all colleagues; identifying skill gaps by observation and improving the competency of colleagues across the Third Party Intervention Team.Working alongside the Team Leader on training needs analysis and recording all training/coaching, the individual should be able to motivate...

  • Third Party Intervention Team Manager

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Carpenters Group Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Purpose We are looking for an experienced Third Party Intervention Managert to lead a team of Claims staff in offering services to Third Parties involved in an incident. The Team manager should be able to drive performance in a target driven environment. ...

  • Progress Coach

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Study Group Full time

    Contract type: Full-Time (37.5 hours) - Fixed Term (31/08/2024)Location: Liverpool John Moores University International Study CentreSalary:up to £ 24,000 per annumJOB OVERVIEWHere at LJMU International Study Centre, we pride ourselves in providing a supportive learning experience that prepares our students for the challenges of undergraduate and...

  • Sales Coach

    2 weeks ago

    Liverpool, Liverpool, United Kingdom BT Full time

    About BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.We're now a global company operating at the forefront of...

  • Casual Disability Coach

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Everton Football Club Full time

    We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family. Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable.Casual Disability Coach Job Description Who are we: We are Everton in the Community (EitC) one of the UK's top...

  • Student Success Coach

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Liverpool John Moores University Full time

    Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which...

  • Learning Partner

    2 weeks ago

    Liverpool, Liverpool, United Kingdom The Riverside Group Full time

    Job title: Learning PartnerContract type: PermanentFull time: 35 hoursSalary: £39,239 (10% increase after 12 months dependant on performance)Working Pattern: Monday - FridayLocation: Hybrid - based in LiverpoolWant to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to...

  • Kicks Lead Coach

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Everton Football Club Full time

    We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family. Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable.Kicks Lead CoachWho are we: We are Everton in the Community one of the UK's top sporting charities and firmly...

  • Senior Quality Associate

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Planet Pharma Full time

    Job Title:Quality AssociatenLocation:Liverpool, UK (onsite weekly)nType:Contract (12 months)Functions, Duties, Tasks:nPerform QA oversight on assigned external suppliers and third parties manufacturing products and ensuring that the delivered products comply with quality standards and legal requirements.nAct as Authorized Person for the release of products...

  • Substance Misuse Support Worker

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Service Care Solutions Full time

    Substance Misuse Support WorkerService Care Solutions are currently working with a private provider within the Substance Misuse field to appoint a temporary Support Worker. This is an ongoing full time contract position working directly with service users recieving treatment & support with Substance Misuse & Addiction in a rehab setting.Main Duties of a...

  • Senior QA Associate

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Cpl Life Sciences Full time

    Senior Quality Associate12 month Contract£ £23.00 p/hHybrid working, 2-3 days in the officeSpeke, LiverpoolCpl Life Sciences are partnering with a leading global Healthcare company in Speke, Liverpool recruiting for a Senior Quality Associate on a 12 month contract.The main purpose of the Senior Quality Associate is to support third party quality...

  • Senior Quality Associate

    1 month ago

    Liverpool, Liverpool, United Kingdom Planet Pharma Full time

    Job Title: Quality AssociateCheck out the role overview below If you are confident you have got the right skills and experience, apply today.Location: Liverpool, UK (onsite weekly)Type: Contract (12 months)Functions, Duties, Tasks:Perform QA oversight on assigned external suppliers and third parties manufacturing products and ensuring that the delivered...

  • Senior Quality Associate

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Planet Pharma Full time

    Job Title: Quality AssociateCheck out the role overview below If you are confident you have got the right skills and experience, apply today.Location: Liverpool, UK (onsite weekly)Type: Contract (12 months)Functions, Duties, Tasks:Perform QA oversight on assigned external suppliers and third parties manufacturing products and ensuring that the delivered...

  • Senior Quality Associate

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Planet Pharma Full time

    Job Title: Quality AssociateCheck out the role overview below If you are confident you have got the right skills and experience, apply today.Location: Liverpool, UK (onsite weekly)Type: Contract (12 months)Functions, Duties, Tasks:Perform QA oversight on assigned external suppliers and third parties manufacturing products and ensuring that the delivered...

  • Senior Quality Associate

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Clinical Professionals Limited Full time £23

    Reference Number: JO Senior Quality Associate Rate: Negotiable Job Type: Contract Location: Liverpool Senior Quality Associate Up to £22.56 P/H – PAYE 12 Month Contract Speke, Liverpool Cpl Life Sciences are partnering with a large global healthcare company recruiting for a Senior Quality Associate. The role will involve supporting the third party...

  • Claims Handler

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Reed Full time

    Third Party Claims Handler Welcome to our team at a large legal and insurance services company! We are in search of a Third Party Claims Handler, a permanent position with an immediate start. In this role, you'll be handling communications with third parties and insurance representatives, ensuring accuracy and compliance in claims processing. You will deal...

  • Senior Quality Associate

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Thornshaw Scientific Recruitment Full time

    Posted date 09 January 202- LocationMerseyside Job type Temp SalaryNegotiable Discipline Life Sciences ReferenceJOSenior Quality Associate12 month Contract£ £23.00 p/hHybrid working, 2-3 days in the officeSpeke, LiverpoolCpl Life Sciences are partnering with a leading global Healthcare company in Speke, Liverpool recruiting for a Senior Quality Associate...

  • Senior Quality Associate

    1 month ago

    Liverpool, Liverpool, United Kingdom Cpl Full time

    Senior Quality AssociateSpeke12 Month Contract£19.23 to £25.64Cpl Life Sciences are partnering with a large global healthcare company recruiting for an experienced Quality Associate To support third party quality operations across EEM EMEA and ensure that third party products are produced and released according to the clients requirements. To operate and...

  • Senior Quality Associate

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Cpl Healthcare Full time

    Senior Quality Associate Speke 12 Month Contract £19.23 to £25.64 Cpl Life Sciences are partnering with a large global healthcare company recruiting for an experienced Quality Associate To support third party quality operations across EEM EMEA and ensure that third party products are produced and released according to the clients requirements. To operate...

  • Senior Quality Associate

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Cpl Full time

    Senior Quality AssociateSpeke12 Month Contract£19.23 to £25.64Cpl Life Sciences are partnering with a large global healthcare company recruiting for an experienced Quality Associate To support third party quality operations across EEM EMEA and ensure that third party products are produced and released according to the clients requirements. To operate and...