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Senior Sales Associate Bourdon House

4 months ago

London, Greater London, United Kingdom Richemont Full time

Relevant, masculine, and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus and will thrive in a creative environment that encourages innovative thinking.

"Are you looking for your next opportunity where you can leverage your skills and background to deliver a best-in-class customer experience and contribute to the success of our high-performing team? Do you have an appetite to learn and grow continuously in a supportive environment? If so, then apply and join us on our journey at Dunhill's global flagship store, Bourdon House" – David, Store Manager Bourdon House

HOW WILL YOU MAKE AN IMPACT?

A Dunhill Sales Consultant is an ambassador for the Dunhill House experience, leveraging their entrepreneurial spirit to client service and aspiring to the highest standards within the luxury retail industry, in order to help maximise our sales revenue and ensure a sustainable and long term client base.

SALES MASTER

  • Managed sales target and KPIs by attracting new clients and effectively managing existing clients
  • Develops client book with key focus on private appointments and client growth through effective CRM
  • Develops the potential of each product line by focusing on cross selling all services of the house to give an exceptional experience to each and every client
  • Assists in the coordination of in-store promotional events
  • Fosters a client-centric mindset, putting the client at the heart of everything we do

CLIENT RELATIONSHIP OWNER

  • Delivers exceptional customer service and takes pride in developing long-term relationships
  • Is aware of store and personal sales target and KPIs, and leverages tools available (product knowledge, Dunhill experience, CRM etc.) to help meet and exceed these
  • Knows his/her portfolio of customers and in particular the VICs he/she handles, proactively managing them
  • Ensures good internal customer service with all other Dunhill stores and with head office

OMNICHANNEL BUSINESS PARTNER

  • Is aware of CRM targets and actively engages in all actions to reach them, using omnichannel services to help grow sales
  • Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes on all qualitative information
  • Actively complete trainings and participates in all commercial activities set by SM/ASM/HO
  • Is aware of local trading environment and competitors' activities

OPERATIONS EXCELLENCE SUPPORTER

  • Ensures impeccable store environment, BOH and grooming at all times
  • Implements all guidelines related to store and BOH management and participates in stick take inventories, audits and counts
  • Supports after-sales clients and follows up to ensure impeccable service
  • Deals with complaints professionally and efficiently in line with company policy
  • Helps develop the potential of each product line and ensures that the merchandising is in line with Dunhill image
  • Aware and adheres to company and store security procedures

YOUR EXPERIENCE AND PERSONAL SKILLS

  • A good standard of education
  • A well rounded background in retailing, luxury goods or other service industries (e.g. hotel industry)
  • Sound product knowledge and an understanding of the luxury market
  • Articulate communicator, well-managers and with good personal presentation
  • Good interpersonal skills and an ability to relate on all levels

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We look for people who demonstrate entrepreneurship, who thrive when working as part of a team, who strive for excellence and who embrace being part of a luxury, creative environment.

HOW DO WE KEEP YOU SMILING?

As a member of the Dunhill community, you are also part of a much bigger family at Richemont. We strongly believe in personal development, mobility and offering various opportunities and benefits to enhance both your personal and professional development.

YOUR JOURNEY WITH US

We aim to provide a valuable and two-way recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st stage – After your application has been selected, our Talent Acquisition team will reach out to you within 2 weeks to conduct an introductory call

2nd stage – Interview with the Store Manager for Dunhill, Bourdon House (in person)

3rd stage – Interview with the General Manager for Dunhill, Western Region