Jobs – Operations Officer

4 weeks ago

London, Greater London, United Kingdom TFL Full time
Job Description:

Transport for London (TfL) works to keep London moving, working and growing and make life in our city better. It's a great place to develop your career. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success. The diverse nature of London is reflected in our teams, with our people coming from all walks of life.

We wish to reflect the diversity of London through the people we employ, so if you find this role interesting and something you could do, then we strongly encourage you to apply whatever your background. As women are currently underrepresented in this area, we will particularly welcome applications from them.

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Job Responsibilities:
  • Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS) Railway Safety Accreditation Scheme (RCAS) and by-law enforcement
  • Providing high levels of customer service to members of the public and the users of TfL services
  • Carrying out enforcement and compliance activity across specified modes of transport, i.e. London Buses, London Underground, Trams, Ferry Services and Taxi &
  • Private Hire Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the CPOS Resource & Deployment Centre
  • Identifying potential compliance and enforcement issues and submitting relevant intelligence reports
  • Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks
  • Attending court to provide evidence (when required and training provided).
Job Requirements:
  • Willingness and desire to develop new skills and knowledge
  • Good communication skills – verbal and written across all levels
  • Working in an operational environment, preferably in on-network enforcement and compliance roles is desirable but not essential.
  • Experience of working in roles and dealing with difficult situations is desirable, for example police officers, PCSO's, Prison Officers, Security etc. although this is not essential.
  • Ability to defuse potentially difficult situations
  • Resilience with the ability to remain positive in difficult situations
Job Details:

Company: TFL

Vacancy Type: Full Time

Job Location: London, GB

Application Deadline: N/A

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