Shop & Spa Supervisor

7 days ago

Bath, Bath and North East Somerset, United Kingdom LUSH Full time
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You'll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.

Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.

In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.

Key Responsibilities

Work with the whole management team to bring exciting ideas to life, playing a key role in making our store a success and building a fantastic team right on the shop floor. Be the supportive force behind the store manager, helping assemble a team that's all about putting smiles on our customers' faces and making the shopping experience extraordinary. Motivating a customer-centric team by delivering training sessions, and measuring their success by spending time on the shop floor, giving feedback and coaching. Lead your team on the shop floor, making sure every customer interaction adds up to the top-box goals your store is aiming for. Spread the workload by delegating responsibilities to your team, ensuring the store runs smoothly and customers leave happy. Pitch in on the financial side of things - from budgeting to boosting sales, and keeping an eye on stock and staffing levels, all to make sure our customers get what they need. Keep your store looking top-notch with eye-catching displays, cleanliness that sparkles, and smart stock management. Build connections in the local community to make stepping into our store an even more special experience for our customers. Take charge of your personal growth by diving into training opportunities, teaming up with other shops in Lush, and getting a taste of various aspects of our business. Craft a shopping experience that makes every visit a delight for our customers, inspiring your team to consistently brighten up their day. With the store manager's support, take the lead on your own projects, injecting positivity and your unique touch to help our store thrive and grow. And most importntly, work alongside the rest of the management team to ensure the spa is as succesfull of a business as the shop floor. Skills, Knowledge and Expertise

Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.

Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.

Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.

Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

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