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GFIE-328 -Colleague Insight Team Member - Bootle
3 months ago
About the Team
We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so. As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
About the JobThe role would be working as part of the small Operational, Insight & Ideas Team (OII) – part of DWP's Customer Experience Directorate – to support the delivery of:
Customer Service Colleague Survey activities (CSCS) – using Power-Point & Excel Colleague Focus Groups to - capture colleague feedback on customer service, listen, understand and recording without losing the meaning - using Word & Excel 'Ideas Lab' focus groups to capture colleague ideas for improving customer service – listen, understand and record ideas without losing the meaning - using PowerPoint, Word & Excel OII Team's production of CSCS, insight campaign and Ideas Lab Reports – Power Point based Provide note taking and general administrative support for Insight Campaigns & Ideas Labs – using Office 365 suite Support the ongoing development and management of the OII Insight Library – using Excel & Word General ad hoc admin & colleague insight research tasks as required, working & contributing as part of a friendly & supportive team Follow the team workplan ensuring all actions & activities are completed in a timely fashion and to a high standard Ongoing learning & developmental support will be provided for all the above tasksWho are we looking for?
Essential Requirements
Excellent organisational and communication skills. Excellent planning and time management skills. Excellent attention to detail and data accuracy.Desirable Skills
Good understanding and working knowledge of Office365, in particular, Excel, Word, PowerPoint and SharePoint (or a keen interest to develop digital knowledge).Candidates who meet the GFIE criteria are guaranteed an informal conversation with DWP about their suitability for the role. Informal conversations with candidates are expected to take place in September and it is hoped that successful candidates start in October/November following successful security checks.
