IT Operations Engineer

2 months ago

Kings Hill, Kent, United Kingdom Richemont Full time

Technology and infrastructure are at the heart of our business and key to Watchfinder's continued international growth & expansion. This opportunity is part of the IT Infrastructure team which is responsible for Watchfinder's entire IT infrastructure.

This IT Operations Engineer role will involve working on a wide variety of infrastructure projects (Cloud Based solutions) where the successful candidate will take complete ownership from initial conception phase, through to planning, documenting, testing, and implementation. These projects can range from new location launches, new policy creations and continuing to develop and improve our current cloud solutions.

You will also be required to occasionally help with day-to-day support of the service desk, providing training and sharing insights from the projects/new releases and updates.

Through outstanding communication you'll effectively manage stakeholders, both internally and externally, and be passionate when it comes to collaborating with the wider team to support.

This is an exciting time to join Watchfinder and be a part of a hardworking and energetic team. You will play an important part in improving our existing configurations, whilst working on exciting new projects as our company continues its growth. – Kevin Cannon – IT Operations Manager

How will you make an impact?

  • Take ownership of escalated service desk tickets and work proactively to find a resolution
  • Administer and maintain existing corporate IT infrastructure, including Microsoft technologies including but not limited to - Entra, Autopilot, Intune, M365, Teams, SharePoint, and OneDrive
  • Maintain & update technical documentation for all systems (hardware and software)
  • Producing technical documentation for both projects and problem resolutions
  • Be willing to assist with mentoring responsibilities towards junior members of staffing
  • Building and supporting Cisco Meraki networks
  • Managing LAN\WAN technologies
  • Monitor and troubleshoot networking issues

How will you experience success with us?

(Technical Skills)

  • Experience and detailed knowledge of Microsoft Intune, setting up configuration and compliance policies, including MDM and MAM polices
  • Experience and detailed knowledge of Microsoft Entra
  • Experience and detailed knowledge of Microsoft 365 Defender
  • Experience and detailed knowledge of Cisco Meraki
  • Excellent knowledge and experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
  • Excellent knowledge of cloud-based services such as Autopilot, M365, Teams, SharePoint, and OneDrive
  • Good knowledge of VOIP
  • Project Management experience

About you...

  • A strong troubleshooting ability: being able to comprehensively break down problems into clear, manageable tasks is key.
  • Enthusiasm for sharing knowledge and working as part of a close-knit team.
  • An ability to sometimes work relatively independently within our busy IT team.
  • Excellent communication and explanation skills with the ability to engage with varied teams on telephone and on-site. Being able to translate technical information to non-technical professionals is important.
  • Committed to improving technical knowledge, including keeping up with industry trends, new technologies and best practices

Your Interview Journey

Our aim is to provide you a transparent interview process from the moment you apply for the role. It is important for us that you get to know us to ensure the role aligns to your future career objectives.

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory.

Recognizing we are all different, if you need us to adapt the process, please get in touch via

1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call.

2nd Stage – Video / in-person interview with the IT Operations Manager + One other Team member.

3rd Stage – Final Interview, in person with the IT Operations Manager plus presenting of a task that is submitted ahead of the interview.

Our company values -

Caring: Demonstrating empathy and respect for the people around us, the work we do and the business we are part of.

Pioneering: Finding new and innovative ways to adapt and improve the ways we operate and the service(s) we provide.

Outstanding: Ensuring that the very highest standards are delivered across every facet of our business - internally and externally. Bringing excellence in everything we do, every time.

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